PwC Middle East Jobs in Riyadh, Saudi Arabia – Guest Relations Officer

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About the job

Members experience front

·        All customers to be greeted professionally, treated equally, receive exceptional and consistent service, feel valued and comfortable in their environment.

·        Holds a positive attitude towards all customers and is resourceful in finding resolutions and supporting queries.

·        Proactively collect feedback from members, document and share it. Ensure the correct action is taken to handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

·        Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·        Proactively engage people in exercise and activity is at the heart of everything you do.

·        Brand awareness creation, always go the extra mile to engage customers.

·        Attend all customer calls and identify and assess customer needs to achieve satisfaction.

·        Build sustainable relationships of trust through open and interactive communication with members and the CORE team.

·        Build a value for money culture amongst members and the CORE team.

·        Customer education about the standards, rules, and regulation inside the club.

·        “Be Backs” and prospect management is consistently followed up within 48 hours.

·        Calls are delivered according to the SOP, with energy and enthusiasm.

·        Membership administration is carried out efficiently and with attention to detail.

·        Participation in all marketing and community building activities.

Business Parameter according to CORE Essentials 

·        Well presented, courteous and proactive in his/her duties.

·        Good understanding of CRM and booking system.

·        Have a full understanding of CORE products and processes.

·        Have a full understanding of the department structure and polices.

·        Details of all prospects to be promptly submitted to the system and to the prospects file with 100% accuracy, keeping the confidentiality of the members’ data.

·        Have a thorough understanding of the membership tiers, payment options, polices and terms & conditions.

·        Maintain daily operations including opening, operating, and closing procedures. Consistently fill in the reception and reservation checklists.

·        Confirmation of all booked appointments.

·        Control entry into all areas by restricting all unauthorized individuals.

·        Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions are taken.

·        Ensure all members go through all communication plans and the steps of the member journey effectively to maximize the results and keep them engaged.

Company: PwC Middle East

Vacancy Type: Full-time · Entry level 

Job Location: Riyadh, Saudi Arabia

Application Deadline: N/A

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