Position: Senior Officer – Customer Happiness Centers
Job Code: 23002181
Location: Dubai, UAE
– Guide customers in using the feedback system effectively.
– Handle customer emergencies with professionalism.
– Ensure smooth transaction processes and entry into the system.
– Match daily statements with received funds for accuracy.
– Respond to customer inquiries about services and procedures.
– Collect fees for services provided at the center.
– Assist customers with applications and document processing.
– Collaborate on improving customer satisfaction.
– Provide suggestions to enhance center services.
– Communicate customer needs to supervisors.
– Welcome and inform incoming customers about new services.
– Deliver transaction outcomes to relevant departments.
– Solve customer problems related to nol cards.
– Education: Bachelor’s degree or higher diploma in business administration.
– Experience: 0-2 years of work experience; fresh graduates are welcome.
– Strong interpersonal and communication skills.
– Ability to handle multiple tasks and prioritize effectively.
– Proficiency in various computer applications.
– Innovative problem-solving abilities.
– Job Category: Administration
– Employer: Roads and Transport Authority, Dubai
– Department: Customer Happiness
– Nationality: UAE Only
– Salary: Competitive
– Schedule: Full-time
– Job Posting: August 30, 2023
– Application Deadline: October 30, 2023