Senior Officer – Customer Happiness Centers

Position: Senior Officer – Customer Happiness Centers

Job Code: 23002181

Location: Dubai, UAE


– Guide customers in using the feedback system effectively.

– Handle customer emergencies with professionalism.

– Ensure smooth transaction processes and entry into the system.

– Match daily statements with received funds for accuracy.

– Respond to customer inquiries about services and procedures.

– Collect fees for services provided at the center.

– Assist customers with applications and document processing.

– Collaborate on improving customer satisfaction.

– Provide suggestions to enhance center services.

– Communicate customer needs to supervisors.

– Welcome and inform incoming customers about new services.

– Deliver transaction outcomes to relevant departments.

– Solve customer problems related to nol cards.


– Education: Bachelor’s degree or higher diploma in business administration.

– Experience: 0-2 years of work experience; fresh graduates are welcome.

– Strong interpersonal and communication skills.

– Ability to handle multiple tasks and prioritize effectively.

– Proficiency in various computer applications.

– Innovative problem-solving abilities.


– Job Category: Administration

– Employer: Roads and Transport Authority, Dubai

– Department: Customer Happiness

– Nationality: UAE Only

– Salary: Competitive

– Schedule: Full-time

– Job Posting: August 30, 2023

– Application Deadline: October 30, 2023


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