Northrim Bank Vacancies in Anchorage, AK – Call Center Representative

Are you looking for a Job at Northrim Bank in Anchorage, AK

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At Northrim Bank, our vision is to be Alaska’s premier bank and employer. We are looking for professional and competent collaborators, proud of their work. We believe in delivering value to our customers and communities.

The call center representative handles inbound and outbound calls, customer inquiries, complaints and technical support of electronic banking products and services with the highest degree of courtesy and professionalism to solve customer problems with one resolution. call.

The following tasks are intended to provide a representative summary of key duties and responsibilities and ARE NOT to serve as a comprehensive list of all duties performed by all employees in this classification. Distributors may not be required to perform all listed duties and may be required to perform additional duties.

Essential duties and responsibilities

• Demonstrate correct phone etiquette when answering calls, efficiently addressing customer needs and ensuring customer satisfaction.
• Use multiple resources to research and solve moderately complex problems requested by customers.
• Recognize opportunities to assist clients with their ongoing financial needs and make appropriate referrals. Engage in outbound sales activities and identify potential customers.
• Maintain an advanced understanding of Northrim Bank’s deposit products, electronic banking software/applications, banking services and affiliate products. To maintaina fundamental understanding of loan products to make effective reporting.
• Respond frequently to general non-cash ledger and customer inquiries to include completing customer service inquiries for balance, check and freeze requests. ACH payment, lost/stolen checks, declarations and research requests.
• Perform account maintenance such as account ownership changes, address and contact information changes, marital status changes, activation/deactivation requests, etc.
• Respond to customer inquiries by researching, locating and providing information in a timely manner. Communicate the status of outstanding service requests with customers and management within established service level agreements.
• Monitor call center inbound queues and satisfactorily resolve customer issues clarifying problems, researching and exploring answers, suggesting solutions, implementing resolutions, escalating guaranteed problems and customer validation needs are met.
• Provide Level 1 support for e-banking maintenance requests .
• Review and approve new online consumer bank account opening and financing requests.
• Provide after-hours level 1 technical assistance for corporate account reconnaissance, resolution of Positive Payment Issues and Remote Deposit Capture Requests.
• Provide technical assistance for Level 1 Electronic Funds Transfer Service Requests, Product tti of the electronic channel to include basic troubleshooting ofcustomer operating systems, devices and browsers in connection with the bank’s products.
• Complete online, written and in-person employee training on time.
• Other assigned duties.

Qualifications

Education

• High school diploma or equivalent.

Experience

• One year of experience in financial services, customer service, call center and/or sales experience. An equivalent combination of education and/or related experience may be considered that meets the requirements of the position.
• Related military training/experience can be used as a substitute for education or work experience.

Knowledge and communication skills

• Exceptional customer service skills with the ability to effectively listen and communicate information in a positive, professional and understandable way in person, by phone and in writing.
• Ability to read, write and speak English with proficiency to effectively understand, analyze and communicate corporate memoranda, technical procedures and government regulations.
• It must be fun to work in a fast-paced environment that requires attention to detail and precision.
• Solve customer problems quickly and efficiently using a variety of resources.
• In-depth knowledge of applicable key regulations, procedures and system applications.
• Must understand and have the ability to implement applicable compliance requirements.

Analytical skillsand decision-making

• A motivated self-starter with strong listening and problem solving skills, who is able to handle sometimes difficult situations with limited supervision.
• Ability to resolve most customer questions or concerns independently and recognize the need for call escalation.
• Ability to take responsibility for the opportunity to exceed customer expectations through one-touch resolution.
• Ability to do multiple tasks and perform a high degree of accurate work that adheres to established processes and procedures and regulations.

Computers/Software/Other Equipment skills

• Intermediate knowledge of MS Office Suite, including Word, Excel, PowerPoint and Outlook. Ability to use standard office equipment such as PC, printer, fax/copier and telephone.
• Ability to navigate various resources, computer and manual, to assist in identifying and solving problems.

Working conditions

• The noise level in the workplace is generally moderate.
• The work is done in a professional office environment.

Full time, not exempt

Rated 12

Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based on race, skin color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenting, marital status, changes in marital status, geneticsinformation or any other state protected by federal, state or local law. ”
Company: Northrim Bank

Vacancy Type: Full-time · Entry level 

Job Location: Anchorage, AK

Application Deadline: N/A

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