Dubai Islamic Bank Jobs in Sharjah, United Arab Emirates – Call Center Representative

Are you looking for a Job at Dubai Islamic Bank in Sharjah, United Arab Emirates

About the job

Dubai Islamic Bank is recruiting for roles under Customer Experience – Call Center.

• Representative – Call Center
• Officer – Service, Call Center

The role’s key responsibilities are:

• Attending customer’s interactions and efficiently gather related information to fulfill customer needs.
• Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.
• Provide high class services and support on Bank’s different products.
• Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
• Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
• Cross sell and upsell different bank products.
• Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
• Adhere to Call Center scheduling, and maintain high level of adherence.

Requirements:

• Minimum High school/Diploma graduate
• Minimum 1-2 years of experience in call center
• Knowledge in:
• Banking Products, Services and Operations Knowledge

Call Center Policies and Procedures

Customer Segmentation and Understanding

Bank Systems Knowledge

Regulatory and Compliance Knowledge

Sharia Principles of Islamic Finance

System Knowledge

Telephone Etiquette

Company: Dubai Islamic Bank

Vacancy Type: Full-time · Associate 

Job Location: Sharjah, United Arab Emirates

Application Deadline: N/A

Apply Here

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