Website Dubai Islamic Bank
Are you looking for a Job at Dubai Islamic Bank in Sharjah, United Arab Emirates
About the job
Dubai Islamic Bank is recruiting for roles under Customer Experience – Call Center.
- Representative – Call Center
- Officer – Service, Call Center
The role’s key responsibilities are:
- Attending customer’s interactions and efficiently gather related information to fulfill customer needs.
- Professionally handle customer’s interactions and ensure that issues are resolved both promptly and thoroughly.
- Provide high class services and support on Bank’s different products.
- Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
- Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
- Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
- Cross sell and upsell different bank products.
- Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
- Adhere to Call Center scheduling, and maintain high level of adherence.
Requirements:
- Minimum High school/Diploma graduate
- Minimum 1-2 years of experience in call center
- Knowledge in:
- Banking Products, Services and Operations Knowledge
Call Center Policies and Procedures
Customer Segmentation and Understanding
Bank Systems Knowledge
Regulatory and Compliance Knowledge
Sharia Principles of Islamic Finance
System Knowledge
Telephone Etiquette
Company: Dubai Islamic Bank
Vacancy Type: Full-time · Associate
Job Location: Sharjah, United Arab Emirates
Application Deadline: N/A
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To apply for this job email your details to bfdirb6788@gmail.com
