Alliance Laundry Systems LLC Vacancies in United States – Consumer Experience Specialist

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Overview

Here at Alliance Laundry Systems, we operate with the highest level of integrity . If you are someone with a strong work ethic and a positive attitude , we have the right opportunity for you. We are a very stable and successful manufacturing operation. Despite the fast pace , we provide you with rules and directions and surround you with a team that will help you succeed. If that sounds interesting, we have a location for you!

The Consumer Experience Specialist will be the liaison between Alliance Laundry Systems and our current and potential Speed ​​Queen Residential consumers. The specialist will have to take responsibility for effectively solving consumer problems, complaints and inquiries in a professional manner.

• Answer incoming calls and provide product and service support to Speed ​​Queen Residential consumers; Product and service support may include basic troubleshooting and diagnosing technical issues, providing warranty information, responding to product quality issues and other general product inquiries
• Responding to online inquiries support for products and services using the helpdesk CRM

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• Adhere to all the department’s standard operating procedures and policies
• Achieve and exceed key performance indicators (KPIs)
• Determine the appropriate level of escalation or referral to an authorized third party servicer for technical issuesadvanced
• Maintain accurate records of all incoming calls in the CRM database
• Continuously develop and maintain practical knowledge of Speed ​​Queen Residential products in order to provide the highest quality of customer care
• Promote avoidance of service calls and enhance the consumer experience by providing relevant troubleshooting materials
• Perform other related tasks, as assigned

Training and experience:

• High school diploma or equivalent required
• 1 year of previous call center and/or the customer support experience is strongly preferred.

Skills and skills:

• Intermediate level of computer proficiency and cloud phone systems
• Ability to do multiple tasks in a fast-paced environment
• Strong written and verbal communication skills with the ability to actively listen and respond positively and empathize with consumers . Use verbal de-escalation techniques when needed.
• Ability to solve problems and \”keep them\” when facing obstacles.

Physical and standard requirements:

• The position involves sitting for long periods, standing, manual dexterity, bending, bending and minimal lifting.

The benefits of an Alliance employee include

• Stable and growing workplace!
• Annual social events throughout the year for all employees and their families
• Vacation paid in the first year
• Tuition refund
• Annual awards for theperfect participation
• Safety recognition program
• Recreational sports leagues (golf, volleyball, softball, soccer, running group, etc.)
• Medical plan with account health reimbursement paid by the company
• Dental and eye plans
• 401k plan
• 11 holidays paid by the company
• Company Paid insurance on Accidental Life and Death and Dismemberment (AD&D) with Additional Purchase Option
• Long Term Disability Paid Company (LTD)
• Annual Salary Increases

EEO

Alliance Laundry Systems is an equal opportunity employer for minorities, women, protected veterans, people with disabilities and people of all sexual and gender identity.

ID

2021-3156

Pos. Digita

Full time

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Company: Alliance Laundry Systems LLC

Vacancy Type: Full-time · Entry level 

Job Location: United States

Application Deadline: N/A

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