Website Jameel - جميل
This Job Listing is about Jameel in Dubai, United Arab Emirates 2022
About the job
About the job Operations Manager
Jameel is the UAE’s first local home salon app, connecting users with professional salons and beauty services with the click of a button. Through our app, users can request services from a variety of categories including beauty, massage, and more. launching soon in the UAE.
Job Description – Key Responsibilities:
The Customer Service Manager has a solid technical understanding of how Jameel products and services are utilized by the customer and uses this to effectively resolve issues and propose innovative solutions. Also, you will be the voice of the customer within Jameel and are closely involved in all customer escalations, working closely with sales and other support team members to organize and manage situations. You will continually assure the value of services across the customer’s organization and jointly define objectives and measures to drive improvements.
Responsibilities
- Managing Customer Support Teams we outsource. You will work with site managers to plan and schedule the workforce and provide a stellar customer experience while driving CS-related business metrics.
- Act as the customer’ Single Point of Contact for Services and Support facilitating conference calls, meetings and engaging the appropriate resources
- Ensure delivery across the customer’s organization and meet or exceed operational KPIs
- Overseeing the day-to-day performance of the team to ensure that they are achieving the company’s KPIs.
- Keeping informed of industry trends and new CRM technologies.
- Work on the care strategy to optimize the customer experience.
- Prepare reports and analyze customer feedback on services.
- Document processes and technical issues, as well as customer compliments and complaints.
- Build automated and scalable solutions to solve the operational problems to enable cities for faster and leaner execution.
- Proactively identify new avenues of optimization for processes and systems.
- Working closely with the Segment Leads and Sales Team to ensure the operationalization of the plans agreed to achieve targets.
- Maintain accurate records and document operations activities.
- Develop team goals and coordinate with the team to meet them on a steady basis.
If you think you have what it takes to take on this awesome challenge and have a growth mindset like us, then we’d love to meet you!
Company: Jameel – جميل
Vacancy Type: Full-time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
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