Collabera Inc. careers in Phoenix, AZ – Customer Service Relationship

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About the job

Job Description

An Excellent Opportunity for Customer Service Relationship to work with “Fortune 100” clients in Phoenix, AZ

Job Description

• First point of contact for inquiries received from high revenue clients via email or phone channel
• Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests
• Requests consist of treasury, cash management, card and/or depository products
• May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support

Key Responsibilities

• Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Required Skills

• 1+ years of experience working with customers
• 1+ years of experience handling difficult situations with customers
• Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
• Comfortable receiving ongoing performance feedback and coaching
• Ability to engage with customers, begin a conversation, build rapport, and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology/processes
• Ability to analyze and resolve customer inquiries
• Ability to provide a positive customer experience through creative solutions
• At least an intermediate ability in computer skills
• Ability to navigate multiple computer systems while interacting with the customer
• First point of contact for inquiries received from high revenue clients via email or phone channel
• Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests
• Requests consist of treasury, cash management, card and/or depository products
• May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support

Desired Skills

• 1-2 years of experience in the Banking/Financial industry
• 1-3 years of experience working in a call center
• Treasury experience and knowledge
• Client service experience
• Ability to handle and resolve client challenges in positive, effective manner
• 1-3 years preferred

For Any Further Queries Please Feel Free To Contact

To apply for this position and setup an interview with the client please click on apply and send in your resume along with your contact info.

Devanshi Patel

214-453-5590

[email protected]

Job Requirements

management, Agile, Scrum, SAN, Business, Apple

Job Code: 50191715

Company: Collabera Inc.

Vacancy Type: $32,000/yr – $55,000/yr (LinkedIn est.) · Full-time · Entry level 

Job Location: Phoenix, AZ

Application Deadline: N/A

Apply Here

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