White Oak Global Advisors Job in San Francisco Bay Area – Senior Network Engineer

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Location Summary:

White Oak Credit Services, an affiliate of White Oak Global Advisors, is looking for a senior network administrator. This is the technical contact for customer inquiries and problems and for network related matters. The role requires knowledge of a wide range of hardware, systems and applications to identify, troubleshoot, and resolve issues via telephone and remote support. The specialist forwards unsolved issues to the next level of support monitoring, routing and redirecting issues to the correct resources. The specialist serves as the central coordination point for event planning, monitoring, organizational communications, change management, and incident management. The specialist processes requests for access, supplies, software, hardware, installations and movements.

Job description:

· Answer questions in person, by phone or in the Help Desk system.

· Write training manuals for users.

· Handle crisis situations and bring them to a satisfactory conclusion.

· Answer user questions about computer software or hardware operation to solve problems.

· Configure equipment for employee to use, run or ensure proper installation of appropriate cables, operating systems or software.

· Install and perform repairs on hardware, software or peripherals , following the design or installation specifications.

Solves technical problems with local area networks (LAN), wide area networks (WAN) and otherssystems

· Install computer peripherals for users.

· Clean computers and maintain an organized environment.

· Maintain daily performance of computer systems .

· Take responsibility for ensuring that supported services are run under agreed Service Level Agreements (SLAs).

· AD User Account Configuration and Resolution

· Work directly with third party vendors in relation to telecommunications, hardware/software procurement, problem escalation.

· Investigate and troubleshoot services within your own area of ​​responsibility, delegating to team members as appropriate, following IT processes.

· Establish and maintain IT Help Desk documentation.

· Maintain transaction records daily communication of data, problems and corrective actions taken or installation activities.

· Manage situations n difficult and frustrating people in a calm, positive and professional way.

· Able to handle critical direct calls during working hours

Requirements for the position:

• Bachelor of Computer Science, Computer Science or equivalent
• 5 years of progressive experience in an IT role, with applications, infrastructure and business support activities, preferably with exposure to the cloud environment.
• Proven work experience in providing high quality help desk support
• Oral and written English proficiency
• Strong contributor to high performance team
• Ability to multi-task and manage concurrent priorities
• Operational knowledge of help desk software and systems and applicationsEN
• Strong client- addressing customer service and communication skills
• Advanced problem-solving and multi-tasking skills
• Anticipate feelings and reactions of others and the personalized approach.
• Understands the views of others and communication plans accordingly.
• Reads and interprets non-verbal cues.
• Note when others are uncertain or confused and takes steps to correct/address the situation.
• Takes responsibility for the results of customer inquiries.
• Creates an atmosphere in IT that reflects a sense of pride in ensuring that all critical requests are met.
• Communicates priorities to the organization and is willing to take a stand on value-added requests.
• Use clear measures to evaluate and communicate where efficiencies can be achieved.
• Use cost-benefit analysis to evaluate courses of action.
• Use knowledge of current market conditions to take advantage of win-win business opportunities.
• Report IT downtime, schedules and events that affect end-user IT resource usage.
• Check the status of all relevant factors.
• Insists on first-hand information directly from appropriate sources.
• Promptly identifies system deficiencies and creates immediate and sustainable improvements.
• Supports ktop end user and use of applications, troubleshooting and assistance as needed.
• Takes responsibility for your own personal development (e.g. seek cross-training to expand capabilities).
• Takesthe initiative to develop the area of ​​expertise of other team members.
• Detect obstacles and implement improvements to increase efficiency.
• See the situation through the eyes of customers internal.
• Prioritizes and remains focused on satisfying the line organization.
• Acts and follows to ensure customer needs/issues and requirements are met.
• Quickly adjusts to changes in priorities.
• Open to learning new processes to improve the performance of the IT organization.
• Remind colleagues to agree on decision making and other rules of base.
• Inform and engage other team members who need to know and follow.
• Chooses the appropriate forum to address personal or performance-related issues based on what the best thing for the team.
• Follow up with customers to make sure the problem is resolved
• Get customer feedback on computer usage
• Ask questions to determine the nature of the problem.
• Technology platforms: virtualization architectures and hosted/cloud services, Microsoft desktop applications, Microsoft RDS, Citrix, VMWare, Cisco and Azure technologies, technologies of storage and networking and security, voice and data services, infrastructure and associated compliance and governance.
• Administration one of the system: able to follow operating procedures for servers, including systems maintenance, backup and disaster recovery. Configure, install and maintain the infrastructure, information and collaboration systems to support the company.
• Systems maintenance: systems maintenancepurchased or developed in-house.
• The experience of Sales Force Software is an advantage.
• Coordinate with IT team members on a daily basis and work with other peer IT teams within a ‘matrix operation.
• Exercise independent judgment to make critical decisions and maintain a proactive approach in executing both strategic and tactical plans by communicating effectively with leadership.

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Company: White Oak Global Advisors

Vacancy Type: Full-time · Associate 

Job Location: San Francisco Bay Area

Application Deadline: N/A

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