Waste Connections Vacancies in Phoenix, AZ – Customer Service Representative

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Right Away Disposal is looking for a high-energy Customer Service Representative to join our GROWING team in Phoenix, Arizona.

Why you have to join us!

• CULTURE: it’s a great place to work! We work in an environment where self-directed and empowered all-stars know what they do is important.
• INTEGRITY: Our definition is \”say what you will do and then do it!\” We keep our promises to our customers and our employees.

Duties and responsibilities

• Work in partnership with other departments to resolve customer disputes and demonstrate the ability to become proficient in using the proprietary operating system.
• Interview i customers and record interview information in the computer for customer service, talk to customers by phone and in person, to receive orders to install, turn on, terminate or modify the service.
• Fill out the contract forms, determines charges for requested service, collects deposits, prepares change of address records and issues termination orders.
• Provides services to customers to promote goodwill. Interacts with Waste Connections customers and employees to determine service requirements and resolve issues or complaints.
• Work in a dynamic, cooperative, high-volume environment. Request the sale of new or additional services.
• A typical schedule for this position is Monday through Friday, with an occasional Saturday if needed.

Termsof work and physical effort

• The workplace is an office environment. The areas are clean, ventilated and well lit. Our Customer Service representatives have their own workstation or box and are equipped with a telephone, headset and computer.
• CSR call areas can be noisy and work can be repetitive and stressful, with little time between calls, while still providing excellent service. Some calls are rated to ensure high standards.
• In addition, long periods of sitting, typing or looking at a computer screen are common.

Minimum work requirements

• 2 years of telephone customer service experience preferred.
• Ability to read, write, understand and communicate in English.
• Experience with MS Word, Excel and preferred email. Typing skills and 10 keys required.
• High school diploma or GED required.

To be considered for any of our current openings, you must complete an application at careers.wasteconnections.com. Application information and additional instructions are available once you have selected the position of interest.

We offer excellent benefits including: medical, dental, eye care, flexible spending accounts, long- and short-term disability, life insurance, 401K retirement, and unlimited opportunities to \”connect with your future.\”
Waste Connections is an affirmative action/equal opportunity employer (minority/women/disabled/veteran) ”
Company: Waste Connections

Vacancy Type: $29,000/yr – $50,000/yr (LinkedIn est.) · Full-time · Associate 

Job Location: Phoenix, AZ

Application Deadline: N/A

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