Verizon Vacancies in Fort Smith, AR – Remote Customer Service Representative

Are you looking for a Job at Verizon in Fort Smith, AR

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Work # 576058

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Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect around the world. We are a diverse network of people driven by our ambition and united in our common goal of shaping a better future. Here we have the ability to learn and grow at the speed of technology and the space to create in every role. Together, we are moving the world forward, and you can too. Dream it. Build it. Do it here.

What will you do …

If you are motivated, disciplined and resourceful, our role at home might be perfect for you. As a customer service representative, you will be a problem solver, salesperson, problem solver, billing expert and more, all while working remotely from the comfort of your home office, which must be in the state of Arkansas .

• Listen carefully to customers with patience and courtesy.
• Solve customer problems and identify solutions while leveraging your strong customer service and communication skills.
• Educate customers and position Verizon solutions to increase and close sales.
• Build customer relationships by earning their dedication and trust through unmatched customer experiences.

What we are looking for …

You are positive and professional, focused on solving problems and doing whatever it takes to make a difference with every customerwhenever. You can establish a relationship with all kinds of people, listen carefully and focus on the most important issues. Explain things easily, in ways people can understand. You are tech savvy and know how to use that knowledge to find solutions.

You must have

• Meet all Ministry of Interior requirements listed below.
• High school diploma or GED.
• One or more years of customer service and/or sales experience.
• Your home office must be in the state of Arkansas.
• Willingness to work evenings, weekends and days holidays.
• Demonstrated communication and customer service skills.

Requirements of the Ministry of the Interior

• This is a work from home with occasional in-person meetings and training.
• Your home office must be in the state of Arkansas.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25 Mbps (depending on your service plan; you may be given a salary). Wireless or DSL connections are not acceptable.
• A private, quiet workspace.
• Verizon performs periodic home checks via webcam to ensure your workspace meets the requirements.
• The ability to self-manage in a remote work environment, including the installation of an ergonomic chair, desk and IT equipment provided by the company and continuous, proactive, competent and effective management of the home network and connections .
• Demonstration of self-discipline, time management skills, resourcefulnessand the ability to work collaboratively with leaders and in teams, all in a remote work environment.

Even better if you have one or more of the following:

• An Associate’s degree.
• Experience in solving customer problems, billing and/or handling questions about the use of the product.
• Experience in solving customer problems in a home work environment.
• Experience in promoting and/or selling products and services.
• Competence with applied technology to solve problems.
• Demonstrated self-discipline, time management skills, resourcefulness and the ability to work collaboratively with leaders and in teams, all in a remote work environment.

Why Verizon?

Verizon is an award-winning company and has been recognized by the Diversity Best Practices Inclusion Index, Working Mother Magazine, as the best company for multicultural women, as one of the 10 best companies for veterinarians and as one of the 10 best spouses military Employer friendly.

Being surrounded by great technology is the beginning. Being surrounded by great people makes it even better. Thousands of locations, millions of connections. A personal experience for each customer created by you.

Let yourself be challenged.

Our technologies and the needs of our customers are constantly evolving. You will be at the forefront of the latest trends in the tech world.

After applying…

You may be required to take an assessment (30 minutes) and record audio responses to interview questions (30 minutes). If you are selected to goforward, one of our recruiters will contact you to provide you with more information about the role and answer your questions.

Equal Employment Opportunities

We are proud to be an equal opportunity employer and celebrate the differences of our employees, including race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability and veteran status . At Verizon, we know that diversity makes us stronger. We are committed to a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We are committed to making everyone feel valued, connected and empowered to reach their potential and contribute best. Check out our Diversity & Inclusion page to find out more.

Professional family: LMC

Operating unit: HQOVH ”
Company: Verizon

Vacancy Type: Full-time · Entry level 

Job Location: Fort Smith, AR

Application Deadline: N/A

Apply Here

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