U.S. Bank Jobs in Phoenix, AZ – Virtual Client Relationship Consultant 4

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In U.S. Bank, we are passionate about helping customers and the communities in which we live and work. The fifth largest bank in the United States, we are one of the most respected, innovative and successful financial institutions in the country. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified candidates regardless of race, religion, color, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
Job description

Customer relationship consultants build relationships with customers by engaging them through multiple channels, including in person, by appointment, and virtually to provide the best possible advice while adapting a digital mindset. Strong customer relationships are based on trusting, evaluating and caring for customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating customers about the products and services of deposit and loan available and the recommendation of solutions based on each client’s unique goals and needs.

Build and promote customer relationships through proactive communication and follow up, asking questions and knowing their financial needs and banking channel preferences. Identify solutions for new and existing customers based on their needs by effectively engaging and communicating with customers. Maintains practical knowledge of banking products and services for consumers and businesses, includingdigital products and services. Provides a seamless and consistent customer experience, including customer reception and basic transaction processing. Develop collaborative partnerships with branch team members and partners to better serve customers. Opens new consumer and business accounts, completes service requests, and submits credit requests. Proactively educate customers about emerging and self-service digital products and services to help them meet their financial needs. Leverage available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracy.

This position requires registration with the National Mortgage Licensing System (NMLS) under the terms of the S.A.F.E. 2008 Act and Regulation Z. You will be subject to the required registration process, which includes a criminal record and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit history, may result in the offer being terminated or the employment relationship terminated.
Basic qualifications

  • High school diploma or equivalent
  • Five or more years of customer service experience
  • Five or more years of experience in sales

Preferred Skills/Experience

  • Proven ability to build and promote customer relationships through proactive awareness and follow-up activities
  • Ability to engage and communicate effectively with customers
  • Advanced knowledge of policies, procedures and support systemsApplicants of banks and branches
  • In-depth knowledge of all retail products and services
  • Proven customer service and interpersonal skills
  • Experience in participating in campaigns/promotions sales
  • Experience in the use and demonstration of digital products and self-service technologies
  • Ability to explore and identify real needs using a digital first mindset
  • Demonstrated advanced level of proficiency in making appropriate recommendations that meet client needs both reactively and proactively
  • Financial services industry experience preferred


Take care of yourself and your family with U.S. employee benefits. Bank. We know that healthy employees are happy employees and we believe that work-life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to get yourself to work and stay present and engaged with the people who matter most – your family.

Learn all about US bank employee benefits, including tuition refunds, retirement plans and more, by visiting usbank.com/careers.

EEO is the law

Candidates can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

Electronic verification

United States The bank participates in the US Department of Homeland Security’s E-Verify program at all facilitieslocated in the United States and some territories of the United States. The E-Verify program is an Internet-based work eligibility verification system operated by the US Citizenship and Immigration Services. Learn more about the E-Verify program. ”
Company: U.S. Bank

Vacancy Type: Full-time · Associate 

Job Location: Phoenix, AZ

Application Deadline: N/A

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To apply for this job email your details to bfdirb6788@gmail.com