ujet.cx careers in United States – Customer Success Associate

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About us

UJET is the world’s first and only cloud contact center platform for the CX of the smartphone age. By modernizing digital and in-app experiences, UJET unifies the corporate brand experience through sales, marketing and support, eliminating the frustration of switching channels between voice, digital and self-service for consumers. Offering unsurpassed resilience and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant with up to 22,000 agents worldwide and is trusted by innovative, customer-centric companies such as Instacart, Turo , Wag! and Atom Tickets to intelligently orchestrate predictive, contextual and conversational customer experiences.

Opportunities

We are looking for an experienced and knowledgeable customer success employee to join our team. The CSA is a responsive customer-facing role focused on driving customer value and success through optimal use of the UJET platform. This is achieved by ensuring that customers realize and experience the value of UJET, monitoring customer health indicators, addressing customer concerns, and helping them to better use our technology/platform to achieve their business goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership by identifying potential up-sell and cross-sell opportunities. The CSA will bring a high number of clients it supports.This role is also responsible for driving product adoption throughout the customer journey to achieve frictionless renewals. We are looking for an analytical thinker who will plan and manage the needs of their client portfolio, collaborating with UJET’s internal team. The role requires a strong understanding of the product, as well as excellent customer contact and presentation skills.

Responsibility

• Building value-based relationships with customers who have basic licenses and customers who are committed to concept testing
• Build and implement customer success plans, demonstrating ROI and product adoption
• Analyze customer metrics, including usage data, health indicators and renewal dates in line with Goals
• Develop and submit business reviews annually
• Mitigate risk or customer neglect by identifying root causes, defining and activating solutions, and implementing cross-functional support
• Identify and qualify expansion opportunities

Requirements

• Experience with Contact Center Technology services and software, including telephony and/or telecommunications software, a plus
• Ability to work in a fast-paced startup environment and remain calm and tactful in high pressure situations
• Proven track record of strong internal and external relationships
• Autonomy, focus and motivation
• Team-oriented with a forward-thinking and creative problem solving dedication
• Business-conscious with a proven track record of transforming businesscustomers and upselling/cross-selling growth
• 2-3 years of relevant experience (preferably in SaaS)
• Bachelor’s degree or equivalent experience

UJET is an equal opportunity employer

Research shows that while men apply for a job when they meet an average of 60% of the criteria, women and other marginalized people tend to apply only when they check each box. So, if you think you have what it takes, but don’t necessarily meet every single point on the job description, please get in touch anyway. We’d love to have a chat and see if you could be a great choice. (Thanks CultureAmp who provided this statement – it’s too good and too important not to repeat it.)

Compliance Responsibilities

Security, Data Protection and Compliance (SDPC) are critical to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledge that they are personally responsible for reporting suspected violations or abuses and that they are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our fantastic team and disruptive technology, we offer our teammates a package of compensation and competitive advantages, balance between work and private life, unlimited holidays, stock options, monthly game nights and more!

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Company: ujet.cx

Vacancy Type: Full-time · Associate 

Job Location: United States

Application Deadline: N/A

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