Translation Empire PK Positions in Islamabad, Islāmābād, Pakistan – Data Quality Analyst

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About the work

This is an exceptional job opportunity to join the UK’s leading translation and interpreting company, TRANSLATION EMPIRE. We are looking for a full-time Date Quality Analyst with experience in the Call Center industry for our office located in Stage 7, Bahria Town, Islamabad. The candidate will be responsible for evaluating the quality of performance of our CSR team dealing with our existing and potential clients.

Responsibilities:

  • Overall 2-3 years of hands-on experience required in MS Excel.
  • Good skills are needed in analyzing data and reporting in excel format.
  • Skills needed to prepare dashboard in excel.
  • Display of different data graphs in excel.
  • Command in Excel’s basic and intermediate formulas.
  • Comparative data analysis.
  • Participates in the call monitoring formats and quality standards project.
  • Performs call monitoring and provides trending data to the site management team.
  • Uses a quality monitoring data management system to compile and track performance at a team and individual level.
  • Runs customer service email response monitors.
  • Participates in customer and customer listening programs to identify customer needs and expectations.

QUALIFICATION AND SKILLS:

  • 1-3 years of experience in Call Center
  • Excellent proficiency in MS-Excel (statistics/graphs)
  • Bachelor’s Degree, Plus
  • Data Analysis and Reporting
  • Excellent Skills Required in Microsoft PowerPoint
  • Focus on Quality and Customer Service.
  • Exceptional listening and analytical skills
  • Excellent verbal, written and interpersonal communication skills.

WHAT DO WE OFFER?

  • Excellent pay
  • Payroll
  • Health Insurance (Own and Spouse)
  • EID Bonus
  • Encashment Sheets
  • Excellent work culture


Company: Translation Empire PK

Vacancy Type: Full-time 

Job Location: Islamabad, Islāmābād, Pakistan

Application Deadline: N/A

Apply Here

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To apply for this job email your details to bfdirb6788@gmail.com