Teleperformance careers in Little Rock, AR – Work From Home- Health Care Representative

Are you looking for a Job at Teleperformance in Little Rock, AR

About the work

About the company

Job Description Overview

Teleperformance is a strategic partner of the world’s leading companies, bringing solutions and improving the customer experience during every interaction. We are the largest team of interaction specialists in the market: multicultural, highly qualified and deeply knowledgeable, with a wide range of integrated omni-channel solutions, technology and the highest security standards. For us, each interaction must be treated as unique.

Its impact

Our customer retention specialist is a very important part of our family. You will be the eyes and ears of our team, answering customer queries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will find that your potential can take you anywhere you want.

Teleperformance is an Equal Opportunity Employer

Responsibilities

Your Responsibilities

Carefully handle and respond to all incoming and outgoing customer inquiries

Deliver excellent customer service through active listening

Handle confidential customer information and handle it with sensitivity

Try to solve problems on the first call by being proactive, patient, empathetic and understanding

Communicate properly with customers

Deal compassionately with sensitive situations around health needs, education and prevention planning

Comply with all regulatory and customer compliance laws

Document all customer-facing interactions

Engage leadership for support, where appropriate (engage to resolve)

Qualifications

What we are looking for

Over 18 years old

Ability to type 25 wpm

High School Graduation or GED

Comfort with desktop computer system

Proven oral and written communication skills

Compassionate Customer Service Mindset

Ability to interact with multiple types of customers

What we prefer

6 months of experience in Call Center

1 year of experience in customer service

Logical Problem Solving Skills

Availability to work multiple shifts

Ability to use Windows operating systems

Organization and work prioritization skills ”
Company: Teleperformance

Vacancy Type: $33,000/yr – $51,000/yr (LinkedIn est.) · Full-time · Entry level 

Job Location: Little Rock, AR

Application Deadline: N/A

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