Website PartnerHero
This Job Listing is about PartnerHero in Tegucigalpa, Francisco Morazán, Honduras 2022
About The Role
Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.
The reason you join won’t be the reason you stay.
You’ll Be…
- Responding to support requests through our ticketing system (Zendesk) while focusing on a high-quality customer experience
- Helping users navigate the platform and unlock value through education & best practices
- Communicating thoughtful, customized solutions that help users become advocates
- Responding promptly (within SLA requirements) to support requests
- Troubleshooting and investigating support inquiries to quickly identify issues and trends
- Diagnosing and escalating potential issues to higher tiers of support
- Acting as the voice of the customer by translating and representing customer feedback to the internal team
What You Bring To The Table
- Excellent (C2) English (spoken and/or written)
- Excellent Spanish (spoken and/or written)
- 1+ years of experience working with Postman, or a similar API testing tool, to execute test API calls and troubleshoot API-based customer issues
- 1+ years experience with HTML, CSS, Javascript
- 1+ years experience preferably with Ruby/Ruby on Rails or other programming languages like Java or C
- Capable of troubleshooting technical issues by implementing critical thinking & logic
- Provide excellent support and have at least 2 years of experience in SaaS B2C/B2B
- Have a great camera presence and love engaging with customers through video
- Excel at working independently and remotely with a distributed team, while handling a high volume of support conversations
What We Provide
- Preferred Location: San Pedro Sula and Tegucigalpa
- Full-time with the potential for overtime if requested
- Work type – Hybrid model
- Competitive compensation based on experience
- Attractive benefits package including medical, dental, and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Why PartnerHero?
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How We’re Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
Company: PartnerHero
Vacancy Type: Full Time
Job Location: Tegucigalpa, Francisco Morazán, Honduras
Application Deadline: N/A
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