Team Manager/ Supervisor/ Team Lead – Luxury Fashion in WilliamSELECT 2022 at Hong Kong, Hong Kong SAR

Website WilliamSELECT

This Job Listing is about WilliamSELECT in Hong Kong, Hong Kong SAR 2022

Our client is a global luxury group in Fashion and Accessories. To cope with their business expansion and store openings, they are now looking for a Team Leader

Team Manager/ Supervisor/ Team Lead

Luxury Fashion & Accessories

Responsibility:

  • To assist Boutique Manager / Assistant Boutique Manager in the daily store operations and managing a team of sales staff to deliver quality and consistency of service including achieving individual targets, identifying customers’ needs, developing client relationships, and delivering post-sale services.
  • Manage the store independently in the absence of boutique management.
  • Help to achieve annual and monthly targets which communicate by the SM with the Group Commercial policy and Hermes image
  • Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
  • Analyze the sales data and provide constructive suggestions for the improvement of sales
  • Ensure that the group procedures are properly respected and take all necessary action to avoid discrepancy or stock loss;
  • Work with operation team to perform regular stock take and be able to explain the discrepancy or irregularities to Boutique Manager
  • Identify the slow moving, best-selling, the aging, the overstock items and to propose 1 a concrete action plan
  • Ensure store procedures are properly followed and smoothly operate by a team
  • Handle all customer complaints and difficult situation;
  • Conduct briefing session and act as a Keyholder and a contact person in case of emergency
  • Ensure the team to provide professional service to customers and coaching individual staff where necessary to enhance staff skills
  • Provide support to the team in customer relations and sales in the shop
  • Suggest solutions to increase the motivation of each member in achieving sales target

Requirements:

  • Solid experience in luxury retail industry with at least 3 years of managerial or leadership experience
  • Great presentation, communication and interpersonal skills
  • Strong analytical mindset and ability to provide an effective solution
  • Knowledge of shop operations such as stock organization, cash and credit card handling, stock count measures
  • Curious individual with good problem-solving skills and eager to seek for challenges
  • Good Leadership skills and encourage teamwork
  • Fluent in Cantonese, English and Mandarin is a plus


Company: WilliamSELECT
Vacancy Type: Full Time
Job Location: Hong Kong, Hong Kong SAR
Application Deadline: N/A

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