Swissôtel Jobs in Mecca, Makkah, Saudi Arabia – Hotel Manager

Website Swissôtel

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About the job

Swissôtel Hotels & Resorts is a distinctive group of contemporary hotels designed with the quality and care of Swiss hospitality. We are Swiss at heart and global by nature. We offer guests the quality of life, vitality and peace of mind they need to explore the world and discover life’s true rewards “a passion for perfection”. We put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Be an ambassador of the brand and the property as Hotel Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the premium- lifestyle marketplace.

Swissôtel Makkah Description

Swissotel Makkah is Swissotel’s first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait Complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haram, overlooking the Ka’aba and the Grand Mosque.

Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.


  • The main responsibilities of the Hotel Manager include, but are not limited to, the following:
  • Manage the cost effective and efficient operation of the hotel in order to maximize guest satisfaction, employee engagement and satisfaction.
  • Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues.
  • Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investment.
  • Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Swissôtel Hotels & Resorts Core Standards at all times.
  • Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests.
  • Hotel Manager needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan.
  • Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate.
  • With the respective EC members play a lead role in the management of Rooms and Food & Beverage initiatives.
  • Work closely with the Controller to ensure labor forecasts are completed to company standard and in line with revenue and service expectations.
  • Coordinate the planning and implementation of capital projects.
  • Responsible for guest relations and for handling guest response alerts within the require time lines.
  • Coordinate bi-weekly leadership and weekly divisional meetings.
  • Monitor and act on staffing levels and productivity targets.
  • Create, update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans.
  • Plan and coordinate events for various celebrations throughout the year, such as, but not limited to, holiday celebrations, cultural festivals (i.e. Eid Al Adha, Eid Al Fitr and National Days)
  • Hotel Manager will direct and oversee the performance of the Director of Rooms, Director of F&B, Director of Engineering and Security Manager. This includes preparing and conducting the annual LEAD review.
  • Co-Chair the Hotel’s Environmental Committee.
  • Oversees all outside partnership relationships connected with services to the guest or colleagues
  • Function as a key member of the hotel Executive Committee and leadership team.

Qualifications 21020757

    • +5 years’ experience in a leadership role, within the premium/lifestyle brand segment.
    • Extensive hotel operations experience required.
    • Residential Experience and Middle East experience is a plus.
    • Demonstrated knowledge of budget planning and financial controls.
    • University/College degree in a related discipline (preferably).
    • Strong verbal and written English is required (Arabic is a plus).
    • Ability to work well under pressure in a fast-paced environment.
    • <![CDATA[Assistant Manager – Revenue
      • Analyze the hotel performance in the RMS as a basis for strategy decisions;
      • Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies;
      • Analyze the contract performance (price, allotments, number of rooms sold, etc) before decisions on renewals are taken.
      • Act as a support in the preparation of the annual revenue budget.
      • Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc) on the basis of the analysis done previously;
      • Calculate availability and minimum rate for the requests by using group quotation;
      • Providing dynamic forecasts, compared to the strategy of the GM and budget.
      • Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team;
      • Regularly checks the input and the quality of data (segmentation, denials tracking, etc);
      • Update the event database (e.g. in RMS).People Management
      • Is responsible for having all the revenue management processes in place in the hotel, he/she implements the GM’s strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy.
      • Is in charge of helping to reach and beat the operational turnover budget of the hotel.
      • Support the GM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system. Furthermore, to implement the strategy, based on the daily recommendations in the distribution channels, as well as the daily check of the system recommendations for sense and provide complementary or revised proposals for optimization

Company: Swissôtel

Vacancy Type: Full-time · Mid-Senior level 

Job Location: Mecca, Makkah, Saudi Arabia

Application Deadline: N/A

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