Support Engineer in Target Integration 2022 at Dublin, County Dublin, Ireland

Website Target Integration

This Job Listing is about Target Integration in Dublin, County Dublin, Ireland 2022

The Role:

As a Support Engineer, you will be the first point of contact for our clients, troubleshooting their issues and keeping them informed as you arrange a resolution.

This is primarily a customer services role, you will be building a rapport with our clients, using your strong communication skills and keeping calm, helpful and professional at all times.

Support is provided by phone and email and you will be resolving a range of issues from the simple to the complex, using your initiative to triage tasks you can handle yourself from more technical problems that require investigation and collaboration with the development and sales teams.

You will be resolving support cases, tracking their progress, making sure they are completed on time, and updating internal systems to record time spent and actions taken.

Skills & experience:

Essential Excellent customer service skills

Fantastic problem-solving and analytical skills

Strong communication skills (written, face to face, and by phone

Interest in web and software design and development Team player but able to work without supervision using own initiative

Desirable Experience

Experience in supporting customers with digital or technical products and services

Experience with WordPress or other CMS systems

Experience with Sugar or other CRM systems

Experience of testing websites and software

Company: Target Integration
Vacancy Type: Full Time
Job Location: Dublin, County Dublin, Ireland
Application Deadline: N/A

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