Rewaa | رِواء Jobs in Riyadh, Riyadh, Saudi Arabia – Customer Success Specialist

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About the job

Job Overview

Rewaa Technology Company is seeking a Customer Success Specialist position.

Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant digital or advertising client experience and a demonstrated record of analyzing and optimizing campaigns.

Responsibilities & Duties

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
• Maintain existing customer success metrics and data as directed.
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members.

Qualifications & Skills

• Minimum of a Bachelor’s degree in Computer Science, Engineering or any related field.
• Strong verbal and written communication, and strategic planning.
• Analytical and process-oriented mindset.
• Comfortable working across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.

Company: Rewaa | رِواء

Vacancy Type: Full-time · Entry level 

Job Location: Riyadh, Riyadh, Saudi Arabia

Application Deadline: N/A

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