Planet Fitness Jobs in Chandler, AZ – Member Services Representative


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We at Planet Fitness are here to provide a unique environment where anyone, and we mean anyone, can feel comfortable in a different, judgment-free area where a lasting and active lifestyle is built. Our product is a tool. A means to an end. Not a brand or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe and energetic environment where everyone feels accepted and respected. We’re not here to kiss your ass, just to kick it if that’s what you need. We need you, because admit it, our planet wouldn’t be the same without you. You belong!

Organization overview

Title: Member Services Representative

Report to: Club Manager

FLSA: Not exempt


Look no further if you like to have fun, have a positive impact on people and grow your leadership skills in the coolest place on the planet. Your opportunity has come!

United PF is dynamic, growing and constantly evolving. If you feel comfortable in a changing environment and have a passion for people, United PF could be the place for you. A role with United PF Partners is an opportunity to be part of something special. If you would like to work for a fast growing company that changes people’s lives for the better every day,helps them live healthier, judges no one and supports their communities and boys and girls club, then this could be your dream job!

What will you do

Asun Member Services Representative you are a positive, high-energy member of the team that gives members an unprecedented experience and encourages them to achieve their fitness goals. You will make them feel like family in a clean and judgment-free environment. You will create \”delusional fans\” by offering 1% customer service, continually engaging and encouraging our members to be successful on their fitness journey.

  • You will ensure our club is super clean because our members appreciate this aspect and we are known for it too.
  • Find new and current members to join the fitness instructor in classes
  • You will make a good impression on new and existing members when you introduce them to our Black Card services. They will want these benefits!
  • You will help the entire team at the reception desk to check our members and greet them. Help him with fun, energetic and non-stressful tours, as well as membership enrollment and other club responsibilities.
  • Be a leader! Be passionate – love what you do! Have fun and invite members to do the same!
  • Your schedule will vary. The shift may involve any of our opening hours, including weekends and holidays.
  • United PF offers competitive salaries, PF Black Card membership and growth opportunities.

What will you bring to the table

  • Date of birth confirming the minimum age of 18.
  • Passion to helpothers.
  • Understanding physical demands may involve, but is not limited to, communicating, standing, walking, bending over, lifting up to 50 pounds, reaching, climbing, balancing, kneeling, and handling chemicals potentially dangerous.
  • Punctual trustworthiness because you know people are counting about you.
  • High school diploma or GED equivalent.

Physical demands

  • Must be able to occasionally lift, push or pull at least 50 lbs.
  • Must be able to stand, walk, sit, reach with hands and arms, bend, balance, bend, kneel, twist, or squat.

About United PF

United PF (\”UPF\”) is the largest fitness club developer and operator under the Planet Fitness brand. United PF operates in the High Value Low Price (HVLP) segment of the fitness market and serves 1.1 million members in more than 160 clubs. UPF is positioned differently in 14 states: Arizona (37 clubs) and Texas (24 clubs) represent its two largest markets and multiple market types ranging from urban subway to small markets. The company was formed in 2016 through the merger of five Planet Fitness franchisee platforms and has grown through organic site development and four additional acquisitions. United PF is headquartered in Austin, Texas.

United PF is owned by American Securities, a leading US private equity firm that invests in market-leading North American companies with annual revenues generally ranging from $ 200 million to $ 2 billion and/or $ 50 million to $ 200 millionof EBITDA. American Securities and its affiliates manage approximately $ 23 billion and are headquartered in New York with an office in Shanghai.

About Planet Fitness

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest growing fitness center franchisors and operators in the United States by membership and locations. As of June 30, 2020, Planet Fitness had more than 15.2 million members and 2,059 stores in 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia. The company’s mission is to improve people’s lives by providing a high-quality fitness experience in a welcoming and non-intimidating environment, which we call the Judgment Free Zone®. More than 95% of Planet Fitness stores are owned and operated by independent business men and women.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, skin color, religion, gender, national origin, disability status, protected veteran status, or any other feature protected by law.


Improving people’s lives with an accessible, high-quality fitness experience requires a team of inspiring, motivated and fun-loving people. As one of the largest and fastest growing fitness center franchisors and operators in the United States, Planet Fitness is just heating up. We are continually looking for the best talents to join us in cultivating the Judgment Free Zone® and shaping the future of our brand. With over 2,000 locations in all 50 states, the Districtfrom Columbia, Puerto Rico, Canada, Dominican Republic, Panama, Mexico and Australia, there are many opportunities on our planet and we are always looking for talented people to join our team!

Our mission as members says it best: our product is a tool, a means to an end; not a brand or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. This is where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come and add your mojo to the Judgment Free Zone, but stay for the sentiment that you are making a difference on our planet.


Employees of a franchisee are employees of the Affiliate and are not employees of PFHQ (the Franchisor). PFHQ does not enforce or control work or employment related matters for affiliates or their employees and retain no confidential authority to control terms and conditions of employment for affiliates or their employees. Each Affiliate is responsible for ensuring compliance with local, state and federal laws.

Our customer service philosophy is that it’s not enough to simply meet members’ expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgment Free Zone, we also want our members to be enthusiastic fans of the team members who are responsible for impacting their lives every day, every time they join a Planet Fitness club. Ownlike that post-workout bliss, it’s definitely nice to know that members recognize and appreciate the people here who create their excellent experience.

Company: Planet Fitness

Vacancy Type: Full-time · Entry level 

Job Location: Chandler, AZ

Application Deadline: N/A

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