Nesco Resource Vacancies in Tempe, AZ – Customer Service Representative

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About the job

Job Description

Tempe Home Interior Company seeks Customer Service Representative to join dynamic, exciting and growing organization!

Summary

Responds to internal and external customer inquiries and problems by providing product and service information. Applicant should have strong customer support skills and be able to provide excellent customer service while maintaining a polite, friendly demeanor.

Duties And Responsibilities

• Maintains customer records by recording account information
• Resolves product or service problems by clarifying the customers complaint, determining the cause of the issue, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Prepares product or service reports by collecting and analyzing customer information.
• Contacts customers to schedule service technician appointments.
• Monitor builders’ schedules and maintain service technician schedules.
• Order all parts turned in by Service Technicians
• Contributes to the effort of the team by accomplishing related results as needed.

Knowledge, Skills And Abilities

• High School Diploma or equivalent (GED)
• Minimum of 2 years’ experience in a professional office setting
• Working knowledge of Windows software, including Word and Excel
• Computer experience in data entry and report generation
• Working knowledge of PC-based accounting software helpful
• Above average interpersonal, written and verbal communication skills
• Excellent organizational skills, accuracy and attention to detail
• Must maintain high standards of confidentiality

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Company: Nesco Resource

Vacancy Type: $29,000/yr – $46,000/yr (LinkedIn est.) · Full-time · Associate 

Job Location: Tempe, AZ

Application Deadline: N/A

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