This Job Listing is about banglalink in Sunamganj Sadar Upazila, Sylhet, Bangladesh 2022
– Cross & Up sell GA, iTop up, device, accessories, data & any other alternative revenue component to walk-in customers as per communicated guidelines and associated target volume
– Make new sim sale to customers as per regulatory guidelines and process; Promote and complete potential duplicate dial sell to customers by highlighting benefits and ease of process, Explore opportunity to upsell multiple SIMs like family pack if there is such opportunity
– Retain customers in network by providing crucial services like SIM Replacement within allocated turnaround time
– Validate user of SIM through BTRC acknowledged parameters, cater effectively to customer queries and suggestion
– Properly maintain and report on sales & service log and other assets in the store inventory to reconcile the stock with periodic cut off time
– BBA from any UGC approved university
Job Experience Required
– 1-2 years’ experience with 1 years’ minimum relevant experience in Sales and Customer Service in Telecom industry
– Knowledge of Sales and Customer service
– Technical knowledge to understand customer critical query
– Basic knowledge of device markets, customer acquisition and customer experience parameters
– Knowledge of concepts, principles and practices of consumer behavior field.
– Basic knowledge of latest technology interventions in Telecom sector.
– Primary Knowledge of regulatory requirements.
– Computer literacy to generate primary level reporting
What is expected of this position (deliverables within next 1 year)
– Ensure 100% store profitability
– Meeting NPS and CFL Parameters
– Ensure Quality customer service
– Inventory Mgt. & Safeguard of BL Assets (Cash, Device, SIM, Laptop, Printer, POS machine etc.
– Meeting monthly as well as quarterly set target.
Vacancy Type: Full Time
Job Location: Sunamganj Sadar Upazila, Sylhet, Bangladesh
Application Deadline: N/A