ModSquad Vacancies in United States – Customer Support – Self-Publishing

Website ModSquad

Are you looking for a Job at ModSquad in United States

About work

Interested in writing or publishing? forforThis could be your new project! forforModSquad has partnered with multiple top-tier brands/clients around the world and we need the best of the best in customer support. forforDo you have customer service experience? forforDo you enjoy working from home and flexible hours? forforModSquad is looking for mod contractors to join our network! forforIf you want to have the opportunity to work on the best client projects … ModSquad is the place for you !! Our clients are strictly top-notch whose product and service offerings are modern, contemporary and very current. You will instantly know who they are and will most likely use them yourself. Your customers expect the best service and support and that’s where we come in. forforOur Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods help and guide customers to the correct answers, resolve concerns, and are the GPS for customers to understand and optimize the best use of a customer’s products or services. Project gigs available now and more on the horizon. forforYou’ll answer tickets, chats, and calls by helping customers publish their book themselves and assisting with order status, error issues, claims, and shipping status. forfor Project hours
From 12:00 to. m. at 5:00 p.m. m. PST
for Especially looking for availability
for Commitment
20 hours a week
for90 days (as needed)
for What’s in it for you

  • The potential to work with some of the best clients in the world like NFL, Vimeo and Topps!
  • Flexible self-programming
  • Access to exclusive Mod Network ‘Hot Gigs’ posts
  • Work from home
  • Competitive hourly rate: discussed during your first interview
  • Paid orientation

What are we looking for

  • You are available for guidance immediately and start working as soon as possible
  • You are comfortable receiving phone calls and chats in a fast paced environment
  • Has a quiet environment, distraction-free workspace, suitable for receiving calls
  • Has reliable internet and a working headset
  • Can express empathy and match tone in all forms of communication
  • Can keep up Keeps up with continuously changing and updating workflows
  • Feels comfortable researching answers using the resource material provided
  • Feels comfortable helping people with account setup, information tracing, and troubleshooting for both new and advanced users
  • Experienced with Zendesk (chat, chat, and ticket handling)
  • Proficient English skills

Workspace requirements

  • Dedicated laptop or desktop with Windows 10 or higher
  • Quality headphones
  • Quiet workspace for receiving calls
  • Willingness to install MSQ security software and 2FA app on phone

*** PROFESSIONAL ADVICE ***: Take your time and be sure to complete your application thoroughly. Your answers must be grammatically correct and complete. This will greatly increase the probability of getting an interview! forforPlease note: a Chromebook is not sufficient for ModSquad projects. forforWho is ModSquad? forforModSquad is a global provider of managed digital participation services. Our 10,000 Mods chat with customers, moderate web content, manage communities, and roar on social media for many of the world’s best brands, including NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever. From global companies to international agencies and startup startups, our clients have reaped the benefits of putting the ModSquad expertise to use. With seasoned mods available in 50 languages ​​in 70 countries, we are your squad for the digital world. forforModSquad is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, veteran or disabled veteran status, orientation sexual, gender identity or expression, marital or family status, genetic information, medical condition or any other basis protected by applicable federal, state or local law, ordinance or regulation. for

  • Payment rates vary by client and are non-negotiable.Rates will be disclosed during the interview process

#workfromhome #freelance #remote #modsquad #wearethemods #customersupport #emailsupport ”
Company: ModSquad

Vacancy Type: Full-time · Entry level 

Job Location: United States

Application Deadline: N/A

Apply Here

To apply for this job email your details to