Website LVE Innovations
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About the job
We are looking for a User Operations Executive who is fluent in the Hindi and English language (Read, Write, Speak) and will be instrumental in helping us build the user community, curating and ideating content inside audio chat rooms for specific lingual groups and markets. Responsible for identifying, onboarding, and training agencies and hosts on the platform. You will drive regular communication with the top user community and will be actively involved in increasing their engagement on our platform.
- Design, ideate voice room functioning and events that can increase user engagement.
- Identify the potential hosts on the audio platforms in India.
- Analyze the performance by defining monitoring metrics and generating insights from the data. Understand our target audience and users.
- Review images and videos posted and moderate profiles on the platform.
- Regular communication with the top hosts, collect feedbacks, and suggest ways for them to drive more engagement.
- Respond to user queries in a timely and accurate manner, via internal platform and IM chat.
- Update the team dashboard with synced information and useful tips from discussions with the team.
- Highlight daily tickets/queries from users & report platform malfunctions.
- Follow up with internal teams and users to ensure the reported technical issues are resolved.
- Assist and support training projects and user feedback projects.
- Fluency in Hindi and English. (Read, Speak and Write).
- Must have some experience in handling video live stream and audio Livestream platforms.
- Basic skills in MS Excel (or Google Sheet) and MS Word (or Google Doc).
- Strong ability to work independently, under pressure, and meet deadlines.
- Flexibility to work as user queries can arise anytime.
- Flexibility and willingness to support various projects as needed.
Company: LVE Innovations
Vacancy Type: Full-time
Job Location: India
Application Deadline: N/A
To apply for this job email your details to firstname.lastname@example.org