LifeWorks Job in Little Rock, AR – Telephone Counselor (Remote – US)

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About work

Build a meaningful career
At LifeWorks, we offer more than career opportunities, we offer career opportunities to make meaningful contributions to people’s lives. The extraordinary experience of a workforce of more than 6,000 employees is leveraged to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces. forfor Telephone advisor
forLifeWorks by Morneau Shepell
forRemote: USA
forPermanent, full time
LifeWorks supports the total health and wellness of more than 35 million lives around the world with our clinical expertise, global presence and digital wellness platform, LifeWorks by Morneau Shepell. We empower the healthiest, happiest and most productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage problems and concerns about family, health, life, money. and work.
forAs a global employee engagement platform serving tens of thousands of businesses and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and a mobile-centric user experience to deliver a total wellness solution that People and companies, such as Aviva, Burberry, Walgreens, Expedia, Intel, and Nestlé Canada:they love to wear. forforMorneau Shepell employees have access to the same high-quality wellness resources and support provided to our clients. We pride ourselves on offering a work environment that inspires innovation, connection, and collaboration, while supporting your growth and development both personally and professionally. We value those who make a difference and the people and teams who bring a lot of energy, passion and a tireless commitment to excellence in their roles. forfor Summary
The telephone counselor provides short-term counseling, crisis intervention, gambling evaluation, and EAP case management services to clients over the phone. forfor Responsibilities

  • Provide short-term assessment and counseling services using a solution-focused brief therapy model over the phone
  • Provide crisis-related telephone consultations or assess situations urgent when required. Assess customer needs and record customer information.
  • Counseling is provided in a 50 minute session and documentation takes place for the remainder of the counseling hour with 10 minutes at the end of each session devoted to notes.
  • Provide clear and concise information to customers about the EAP Services and the Gambling Services.
  • Refer clients to the appropriate internal and external resources as needed.
  • Establish and maintain case files and other pertinent client documents. Detailed and comprehensive case notes for all clients.
  • Attendto continuous learning sessions, training and case consultations on a regular basis.
  • Comply with the objectives of the session, containment and others defined by the Clinical Manager
  • Must stay updated on relevant regulatory and legislative developments
  • Act as ambassador of internal and external service

To be successful as a Telecounselor the following qualifications and basic skills are required

  • Master’s degree from an accredited university program in Social Work, Clinical Psychology, Counseling/Education or related field.
  • Must have a full clinical license and be able to practice unsupervised (ie, LCPC, LCSW, as applicable to applicant’s home state).
  • Ability to work flexible hours in a fast-paced environment.
  • Pre-assessment, crisis intervention and short-term counseling experience
  • Preference will be given to candidates with training/experience in counseling focused on brief solutions and substance abuse treatment through of volunteers, academic or work. experience
  • Excellent communication, problem solving, collaboration, cultural competence, interpersonal, self-care, time management, and organizational skills.
  • EAP and previous telephone counseling experience are assets.
  • Excellent communication, consulting and case management skills
  • Familiarity with community resources
  • Customer service experience
  • Strict compliance with the ethical principles that govern legislation on confidentiality/privacy
  • Excellentorganizational skills
  • Solid computer skills (MS Word, Excel, Outlook, Internet Explorer). for

Job grade: MS4
for About LifeWorks
LifeWorks is a global leader in delivering technology-enabled solutions that help clients support the total well-being of their people and build organizational resilience. forforBy improving lives, we improve business. Our solutions encompass employee and family assistance, health and wellness, recognition, pension and benefits administration, financial and retirement consulting, actuarial and investment services. forforLifeWorks employs more than 6,000 employees who work with some 24,000 client organizations that use our services in more than 160 countries. forforLifeWorks is a company listed on the Toronto Stock Exchange (TSX: LWRK). forforFor more information, visit ”
Company: LifeWorks

Vacancy Type: Full-time 

Job Location: Little Rock, AR

Application Deadline: N/A

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