JOIN Solutions Job in Dammam, Eastern, Saudi Arabia – IT Service manager

Website JOIN Solutions

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About the job

We are looking for a IT Service manager To be responsible for Planning, organizing, controlling, and evaluating IT assets inventory and procurement needs and processes.

Key Duties

  • Day-to-day management of service desk team, coach them, develop their skills and build internal collaboration.
  • Drive ITIL best practices, including and not limited to: incidents, problems, change, assets, service request, service catalogues, knowledge management, SLA, service desk and other ITIL areas.
  • Monitor individuals and drive IT service performance and KPI’s
  • Design, manage and maintain requests within SLA’s across the entire business.
  • Adopt AZAQ IT processes, measurements, and standards across the group.
  • Hold accountable for all aspects of IT operations services performance issues, problems, and escalations.
  • Work closely with technical, applications, and security teams to provide the necessary support.
  • Responsible for resolving issues escalated by end-users.
  • Manage onboarding/offboarding processes, be the main contact with the HR onboarding and recruitment team and hold responsible for all IT equipment, software licenses, and accesses preparations.
  • Administrating ITSM tool (Ivanti) and ensure information reliability and up to date.
  • Identify problems and repetitive incidents in IT operations and implement strategic solutions.
  • Audit all IT operations areas, like active users, assets, and assist applications/security teams in their assessments.
  • Plan and lead for end-user awareness and training.
  • Proactively enhance IT services with continuous service improvement initiatives.
  • Develop and maintain ITSM knowledge base, SharePoint IT library, and training materials.
  • Draft reports/documents such as incident reports, executive summaries, IT communication emails and coordinate with the right channels for publishing.
  • Assist in preparing the annual budget for the entire group.
  • Maintain IT equipment, tools, and assets and hold accountable.
  • Drive internal IT/Business relationships, improve employee engagement with continual service improvement.
  • Align IT activities with business needs.

Requirements :

  • Minimum bachelor’s degree – any IT discipline
  • 5+ years experience in service desk management.
  • Strong analytical, problem-solving, and communication skills.
  • Emotional intelligence with excellent leadership ability and team spirit.

Company: JOIN Solutions

Vacancy Type: Full-time · Entry level 

Job Location: Dammam, Eastern, Saudi Arabia

Application Deadline: N/A

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