Website J.B. Hunt Transport Services, Inc.
Are you looking for a Job at JB Hunt Transport Services Inc in Lowell, AR
About the work
Title
Call Center Support I
Department
Customer service and contact center operations
Country
United States of America
State/Province
Arkansas
City
Lowell
Full/Part time
Full time
Work Summary
Under close supervision, this position will support external/internal clients and clients by routing phone calls, answering questions, solving basic problems and providing first class customer service.
Job Description
Main Responsibilities:
- Answer phone and email customer service calls and inquiries; provide first-level response, troubleshoot and redirect phone calls when appropriate
- Additional projects/tasks as needed
- Engage in ongoing training and professional development activities with a focus on improving business skills and abilities to grow within the industry
- Research and report customer complaints, help resolve customer complaints and ensure issues can be resolved in a timely manner
- Identify employee issues , customers or clients and determine what is the appropriate course of action for an effective resolution
- Receive and respond to correspondenceroutinely following established procedures that do not require management review
- Understand and implement administrative systems, procedures, policies and practices
- Communicate with people inside and outside the organization (responding asking questions, addressing concerns, solving basic problems, etc.)
- Collaborate with the team and internal business partners to solve basic challenges and develop useful knowledge, becoming fluent in the language of logistics and transportation
Qualifications
Minimum Qualification: High school diploma or equivalent GED with 1 year of customer service related experience. Preferred Qualification: University degree in progress and/or 1-2 years of experience in a customer service or helpdesk environment
Ability to work individually and in a team
Basic Deductive Reasoning Skills
Experience in the transport industry
Work experience in a fast-paced environment
Knowledge of J.B. Hunt
Proficient computer skills, including Microsoft applications
Ways of telecommunication, patience, customer service.
Education
Associates: Administration/Business Management, GED (Required), High School (Required)
Professional Experience
Clerk/Administrative, Customer Service/Account Manager
job opening id
00420722 Support for Call Center I (Open)
“This job descriptionis designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be construed as a comprehensive inventory of all roles, responsibilities and qualifications required of employees assigned to this job.
To carry out this work successfully, an individual must be able to perform each essential task satisfactorily. Requirements are representative of the knowledge, skill and/or skill required. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. ” ”
Company: J.B. Hunt Transport Services, Inc.
Vacancy Type: Full-time · Entry level
Job Location: Lowell, AR
Application Deadline: N/A
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To apply for this job email your details to bfdirb6788@gmail.com
