Jasper Colin Research careers in United States – Client Relations Associate

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About the work

• Build, develop and manage relationships with a variety of clients, from senior C-level to junior client professions, resulting in client satisfaction, retention and growth.
• Introduce JCR services and features to new customers and communicate value to decision makers.
• Facilitate customer calls and engagements to highlight customer priorities and recommend a program of action that delivers high value and return on investment.
• Collaborate with internal teams to overcome obstacles and maximize the value JCR delivers to clients.
• Identify approaches that address customer operational challenges by leveraging qualitative and quantitative problem-solving methodologies that serve to continually improve customer experience and retention .
• Conduct regular retention and strength analysis of the business customer base that provides insights into performance and key customer engagement metrics.
• Participate in or lead the team’s project effects and initiatives that seek to streamline activities that support continuous improvement programs.
• Manage day-to-day project communications and act as a bridge between the customer and the operations team.

Skills and Attributes

• Proficiency in CRM.
• Excellent work ethic and attention to detail.
• Willingness to roll up their sleeves and multitask.
• Excellent communication and sales skills.
• Strong capacityof critical thinking.
• Makes right and timely decisions under pressure.
• Learn quickly and independently; Seeks opportunities to extend and deepen learning Team Oriented: Works proactively to help others achieve goals and is a driver of continuous improvement by sharing ideas, knowledge and talent.
• Participate in promoting a positive and motivating team environment.

Education and Experience:

• 1-2 years of relevant work experience and/or internship.
• Bachelors and/or Masters.
• Proven track record of success fueled by a passion for delivering value to customers.
• Exceptional communication, collaboration, prioritization, problem solving, critical thinking and influencing skills.

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Company: Jasper Colin Research

Vacancy Type: Full-time 

Job Location: United States

Application Deadline: N/A

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