Japanese Customer Service Representative in GrowthFn 2022 at Tokyo, Tokyo, Japan

Website GrowthFn

This Job Listing is about GrowthFn in Tokyo, Tokyo, Japan 2022
Essential Functions/Core Responsibilities:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and
resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing
opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon
procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or
more senior staff

Company: GrowthFn
Vacancy Type: Full Time
Job Location: Tokyo, Tokyo, Japan
Application Deadline: N/A

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