Website Islamabad Recruitment Company
Are you looking for a Job at Islamabad Recruitment Company in Islamabad, Islāmābād, Pakistan
About the work
Location: 1st floor, lot no. 360, Street 5, Sector I-9/3 Islamabad.
Experience: 0-1 years
Reference for Selection: Effective communication skills in Urdu and English .
Sector: Financial Services
Hours: 8:45 am to 5:45 am ( Shift of the day ) 6 days a week
Duties and Responsibilities:
- Answer or call customers to learn about and address their needs , complaints or other problems with products or services
- Respond efficiently and accurately to callers, explaining possible solutions and ensuring customers feel supported and valued
- Engage in active listening with callers, confirming or clarifying information, and disclosing angry customers as necessary
- Build lasting relationships with customers and other call center team members based on trust and reliability
- Use software , databases, scripts and appropriate tools
- Understand and strive to meet or exceed call center metrics , while providing excellent and consistent customer service
- Make sales or recommendations for products or services that may best meet customer needs
- Participate in training and more learning opportunities to expand company and job knowledge
- Comply with all company policies and procedures
- I work on three main projects
- Customer service
- Team Verification
- Recovery Team
- Projects will be assigned to candidates based on their skills, competencies and attitude towards work.
- Effective written and verbal communication skills in Urdu and English with proper grammar.
- Positive, goal-oriented attitude and solid work ethic.
- Understanding the company’s products, services and policies.
- Computer proficiency, especially with CRM software, and strong typing skills will be an advantage.
· This position comes with base salary of 20,500 PKR (with additional bonuses and incentives)
Company: Islamabad Recruitment Company
Vacancy Type: Full-time
Job Location: Islamabad, Islāmābād, Pakistan
Application Deadline: N/A
To apply for this job email your details to email@example.com