Intuit Vacancies in Little Rock, AR – Tax Associate – Work From Home

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About the work


Do you have a minimum of 3 seasons of paid tax preparation experience, with a minimum of 30 tax returns per tax year? If you are a tax professional, we need you to help our customers pay their taxes using TurboTax. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations on tax and technical terms to our customers. You will also play an important role in our effort to improve our brand by delighting our customers and enabling them to prepare their taxes.

What You Will Bring

  • Minimum of 3 seasons of paid tax preparation experience, with a minimum of 30 tax returns per tax year required.
  • Previous experience in tax preparation in a tax practice or retail setting required.
  • Too much university degree. The ideal candidate should have a background in business, finance, accounting or taxation
  • Knowledge of tax laws, tax concepts and familiarity with Form 1040 and schedules
  • PTIN required
  • Ability/motivation to expand experience and earn a credential or tax certification – Intuit offers a program to earn your EA
  • Strong customer service skills with the ability to build empathy and inspire confidence
  • Ability to work as a team to assist in the preparation of accurate tax returns in a timely manner
  • Strongresearch skills and ability to use online resources quickly to find answers
  • Critical thinking and problem solving
  • Persistence and determination
  • Willingness to use audio/visual tools to communicate with customers
    • Comfortably interact with customers via video, in a professional way that represents the Intuit TurboTax brand well
    • Friendly and comforting in front of the camera
  • Bilingual communication skills (English/Spanish) (written and spoken) an advantage

For internal use: tst assoc

How you will lead

  • This is a seasonal position that provides assistance to clients by helping them prepare their own tax returns and/or fully prepare the client’s tax returns
  • Compiling/Preparing Tax Returns for TurboTax Customers
  • Accurately collecting/organizing and entering customer data into federal and state tax returns for review
  • Communicate directly with client as needed
  • Coordinate client meetings and follow-up
  • Communicate updates to credentialed tax experts about assigned clients
  • Will help clients working on their tax return with product/software inquiries as well as with tax questions and calculations
  • Apply defined company practices, procedures and policies to troubleshoot and resolve product and tax support customer issues
  • Will inter act with clients using strong writing skills andverbal as well as deep empathy with the customer

Typical Deliverables

  • Accurate and complete customer data entered into tax returns for credentialed tax expert assessment
  • High-quality customer interactions and experiences
  • Applying defined company practices, procedures, and policies to troubleshoot, resolve issues, and address routine tax support customer issues. and Toolkits to Find and Deliver the Right Customer Answer
  • Document Interactions with Existing Customers
  • Represent the Intuit TurboTax brand and spirit, demonstrating customer empathy, empowering and partnering with the customer, customizing the experience and giving them the confidence that they can pay their own taxes

If you are a Colorado resident, visit ”
Company: Intuit

Vacancy Type: Part-time · Associate 

Job Location: Little Rock, AR

Application Deadline: N/A

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