Intuit careers in Arkadelphia, AR – Work From Home – Tax Associate

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About work

Overview
for Do you have a minimum of 3 seasons of paid tax preparation experience, with a minimum of 30 tax returns per tax year? If you are a tax professional, we need you to help our clients complete their taxes using TurboTax. You will advance our goal of \”Driving Prosperity Worldwide\” by providing expert guidance and explanations of tax and technical terms to our clients. It will also play an important role in our effort to improve our brand by delighting our clients and empowering them to prepare their taxes. forfor What it will bring

• Minimum of 3 seasons of paid tax preparation experience, with a minimum of 30 tax returns per required tax year.
• Prior tax preparation experience is required in a tax practice or retail setting.
• A college degree is a bonus. The ideal candidate will have business, finance, accounting, or tax experience
• Knowledge of tax laws, tax concepts, and familiarity with Form 1040 and its schedules
• PTIN required
• Ability/motivation to expand experience and earn a tax credential or certification: Intuit offers a program to earn your EA
• Strong customer service skills with the ability to empathize and instill confidence
• Ability to work within a team to assist in the preparation of accurate tax returns in a timely manner
• Strong research skills and the ability to quickly use online resources to find answers
• Critical thinking and problem solving
• Persistence and determination
• Willingness to use audiovisual tools to communicate with clients
• Comfortable interaction with clients through video, in a way that well represents the Intuit TurboTax brand
• Friendly and reassuring on camera
• Bilingual communication skills (English/Spanish) (written and spoken) an advantage

For internal use: tst assoc
for How you will lead

• This is a seasonal position that assists clients both in helping them prepare their own returns and fully preparing clients’ tax returns.
• Collecting/preparing tax returns for TurboTax customers
• Collecting/organizing and accurately entering customer data on federal and state tax returns for review
• Communicate directly with client as needed
• Arrange client meetings and follow-up
• Communicate updates to accredited tax experts on assigned clients
• Help clients working on their tax return with product/software inquiries as well as tax questions and calculations
• Apply defined company policies, procedures and practices to troubleshoot and resolve issues product and tax support customer inquiries
• Will interactwith clients using strong verbal and written skills as well as client empathy

Typical deliverables

• Accurate and complete customer data entered on tax returns for review by an accredited tax expert
• High-quality interactions and experiences with the client
• Application of defined practices, procedures and company policies to troubleshoot, resolve problems, and address routine questions from Tax Support clients
• Competent with technology and solid knowledge of computer operations and software.
• Use and leverage government websites and toolkits to find and deliver the right answer to the customer
• Document interactions with the incoming customer
• Represent the brand and the spirit of Intuit TurboTax demonstrating empathy for the client, empowering and partnering with the client, personalizing the experience and giving them the confidence that they can do their own taxes

If you are a Colorado resident, visit intuit.com/careers/colorado-job-postings-information/ ”
Company: Intuit

Vacancy Type: Part-time · Associate 

Job Location: Arkadelphia, AR

Application Deadline: N/A

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