Housekeeping Supervisor in Highgate 2022 at Minneapolis, MN

This Job Listing is about Highgate in Minneapolis, MN 2022
Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

Courtyard by Marriott – Willemstad

Pater Euwensweg 11

Willemstad, Netherlands

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all functions the absence of the Front Office Manager

Responsibilities

• Ensure that the employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Front Office Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ cards are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time
• Maintain key Control
• Handle items for “Lost and Found” according to standards.
• Monitor cleanliness and orderliness of Room Attendant’s carts, linen cosets, control closet. stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment
• Maintain contact with the Front Office and Engineering throughout the shift
• Report on progress of all out-of-order rooms under the Housekeeping Department’s supervision to the Front Office Manager, according to standards
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of housekeeping staff
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.
• Conduct room inspections and re-train housekeepers to improve performance and correct deficiencies.

Qualifications

• High School diploma or equivalent required.
• Three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Courtyard by Marriott Curaçao /Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Courtyard by Marriott Curaçao/Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must have the legal rights to work and live in Curacao

Company: Highgate
Vacancy Type: Full Time
Job Location: Minneapolis, MN
Application Deadline: N/A

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