Help Desk Support ( ITALIAN / GERMAN LANGUAGE ) in Hire Me Company 2022 at Tirana, Albania

Website Hire Me Company

This Job Listing is about Hire Me Company in Tirana, Albania 2022
Help Desk Support

Job Description:

provide first-level technical support in relation to products and services provided by the company
– manage requests for assistance on hardware or software issues. Requests are managed through a CRM (SalesForce) that automatically organizes requests and divides them by priority, criticality, topic or type of user and allow the Help Desk team to keep track of all the interactions between the company and the customer.
– retrieve all the information necessary to correctly assess the nature of the problem, identify causes and possible solutions. If necessary, intervene with diagnostic and remote connection tools to assist the customer and to verify the correct functioning of the systems and programs.
– relation with the 2nd level Help Desk team for alignments on the status of open tickets
– Italian technical support need to cover from 08:00am to 09:00pm from Monday to Sunday (this working time is expected to be covered only after a complete training period)

Training and knowledge

Diploma in computer/electronic science (it would be appreciated)

Good computer skills

Fluent English and Italian (written and spoken) for the ITALIAN Help Desk team

Fluent German and Italian/English (written and spoken) for the GERMAN Help Desk team

Work Experience

Required at least 1 year of experience in technical support

Required Skills

Ability to react promptly to support requests

Analytical and problem solving skills

Listening skills and customer orientation

Good stress management

Predisposition to teamwork



Help Desk team need to work on specific products/equipment which will be provided by the company. This is required in order to check and test our HW/SW and try to replicate potential bugs.

Company: Hire Me Company
Vacancy Type: Full Time
Job Location: Tirana, Albania
Application Deadline: N/A

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