FedEx Office Job in Fayetteville, AR – Retail Customer Service Associate

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Company: FedEx
Headline: Retail Customer Service Associate

Job Request Number: RC437417


3358 N College Avenue

Fayetteville, Arkansas 72703-3815

Category: Retail sale

Type: full time

Work shift: FXO_Any

Position summary

The store consultant consistently delivers a positive customer experience to all customers, using consulting skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is well versed in all areas of the store’s business, including printing, sign and graphics, and shipping. They will be responsible for receiving orders, coordinating in-store activities, providing pricing and product information, and recommending appropriate FedEx Office products and services. The store consultant will manage and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

General obligations and responsibilities

(This is a representative list of the general duties that the position may be called upon to perform and is not intended to be all-encompassing)


  • Follow the instructions ofsupervises and assists other team members in carrying out shop functions
  • Assistance in training shop team members


  • Dedemonstrates advisory behaviors in a retail environment to understand each customer’s individual needs
  • Provides customer expertise in printing, signage and graphics and in shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an exceptional customer service experience using consultative skills to anticipate customer needs, suggest alternatives and find solutions to meet needs of customers
  • Ensures that all customer problems are resolved quickly and to customer satisfaction
  • Takes complex customer orders using ordering systems and provides accurate pricing information
  • Assemble the packages and prepare the goods for shipment by wrapping the items in insulating material, placing the items in the shipping containers, weighing the packages and applying labels to the packages
  • Sets up and manages printing, binding and other related equipment using original customer supplied media and documents
  • Maintains a safe, clean and/or retail store derly


  • Ensures confidentiality of customer data and careful management of documents, media and packages
  • Process financial transactions using a Point of Sale (POS) terminal, including cash and change management
  • Cleans, repairs and stores all equipment and materialsretail store printing and shipping supplies to provide optimal performance and availability
  • Stay up to date on retail store merchandising materials and ensure proper display of all area product and signage
  • Take preventative measures to prevent errors and waste
  • Complete required financial documents and can help with financial reporting, including daily sales, closures and bank deposits
  • Follow FedEx Office’s standard operation procedures and adhere to legal, human resources, safety, customer service and security policies and procedures


  • Performs multiple tasks at the same time
  • Seeks opportunities to improve knowledge and skills within the store
  • Able to operate under supervision minimum
  • Adheres to all standards of FedEx Office team members and retail stores as outlined in the team member manual
  • All other necessary or required tasks

Minimum qualifications and requirements

  • High school diploma or equivalent qualification
  • 6 months of specialist experience
  • Excellent verbal and written communication skills
  • For new hires, they must meet all FedEx Office job qualifications in effect at the time of hiring
  • For current FedEx Office team members, they must meet the hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential functions

  • Capacityto stand during the entire shift, excluding meals and rest periods
  • Ability to move and lift 55 lbs
  • Ability, on a consistent basis, to bend/twist in waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, suppliers and other team members
  • Ability, on a consistent basis, to carry out work activities that require cooperation and education
  • Ability, on a consistent basis, to function in a fast-paced environment, under considerable pressure
  • Ability, on a consistent basis, to maintain attention and concentration for long periods of time
  • Ability, on a constant basis, to work with minimal supervision
  • Ability, on a constant, basic basis, to report to work regularly and to maintain established working hours in order to to support the FedEx Office business; regular attendance and/or reporting could include regular presence in a physical location and/or maintaining established working hours depending on the scope and nature of the position

Quality-Oriented Management strives to provide a market-leading customer experience, business excellence and financial return through a quality-oriented culture and the daily application of the science of quality.

  • Suggest areas for improvement in internal processes along with possible solutions.
  • Work with management to reduce business costs/waste and to optimize profitability in areas of responsibility.
  • Apply the quality concepts presented during training to daily operations.
  • Supports FedEx Office Quality initiatives.

We are an employerequal opportunity employment and all qualified applicants will receive compensation for employment regardless of race, skin color, religion, gender, national origin, disability status, protected veteran status or any other legally protected trait. All job vacancies submitted by FedEx Office are subject to the successful completion of a background investigation and pre-employment drug screening (which must be completed within 2 business days of any conditional job posting). The existence of a criminal record does not constitute an automatic or absolute impediment to recruitment and a candidate’s criminal record will be considered individually on the basis of factors such as the relationship between the job sought and the crime, the timing of the crime, the nature of the crime and any other relevant information. FedEx Office will consider all qualified candidates, including those with a criminal record, for hiring in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Equitable Chance Ordinance and the Initiative Ordinance for hiring in the city of Los Angeles. American military veterans and people with disabilities are strongly encouraged to apply. If you have a disability and need assistance applying for a position with FedEx Office, please email us at [email protected]. ”
Company: FedEx Office

Vacancy Type: Full-time 

Job Location: Fayetteville, AR

Application Deadline: N/A

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