ExecOnline Job in United States – Part-Time Student Engagement Associate- Contractor (Remote)

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About work

At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a path to the future. Our mission? Connect all leaders with their future potential. forforIn partnership with the best business schools in the world, we offer professional improvement programs for leaders and significant impact for companies. We are growing rapidly and are hiring passionate, diverse, and mission-driven talent to grow with us. forforThe Part-Time Student Engagement Associate is a part-time position that provides high-quality service to participants from around the world in our leadership development programs. This person stands up for customer happiness, satisfaction, and success through patience, understanding, and both content and technical knowledge. forforYour primary responsibility will be to proactively email or call our participants to ensure continued support and service to successfully complete the course; however, more generally, it will serve as a point of contact for our participants and address their questions and needs related to all aspects of their learning experience on our online learning platform. forforThe Associate must possess professional demeanor and effective communication skills, along with a strong desire to assist in inquiries and maintain ExecOnline’s professional image. forforHours for this position are business hoursUS standard, Monday through Friday 9 a.m. to 6 p.m. M. At 5 p. M. And it will vary throughout the year based on the ExecOnline program schedule. It will be necessary to work late into the night and early in the morning at times throughout the year. Candidates must be located and authorized to work in the US
for What do we want you to do?

• Enthusiastically support clients with their course completion needs via email, phone, and web-based tools
• Contribute to the development of a system to scale and sustain participant retention efforts
• Provide fast and efficient support to senior program participants, providing quality resolution to different types of customer problems
• Produce regular reports and quickly escalate more complex issues to appropriate internal team members
• Document any issues of participant technical or general expertise in designated area
• Continually strive to improve quality of our support and service, both internally and externally
• Continually strive to improve the quality of our support and service, both internally and externally

In this function, you will need

• Bachelor’s degree from an accredited school
• 2 years of customer-related work experience
• Competing with Salesforce alongside Microsoft and the Google Doc suites
• Be well versed and comfortable with email and phone etiquette
• Experience with customer service technologies (for example, Salesforce/ ServiceCloud, RingCentral, etc.)
• Experience with top-tier executive clients in e-learning, online higher education or software is an asset
• Reliable access to robust connectivity to broadband internet
• Clear and effective written and verbal communication skills with a global base of executive level participants
• Willingness to work 15 to 30 hours per week

About ExecOnline
for ExecOnline partners with top business schools, including Berkeley-Haas, Columbia, IMD, MIT-Sloan, Wharton, Chicago Booth and Yale to deliver online leadership development programs that create organizational impact durable. ExecOnline’s university-certified programs in strategy, innovation, operations and more feature dynamic content tailored to the unique corporate goals of its clients. ExecOnline has provided transformational leadership development experiences to more than 200 organizations and 10,000 business leaders. forfor Benefits, advantages and resources

• Accelerate your career: Take any of our high-impact courses, free
• You will receive stock options in our fast-growing company, as well as access to a 401 (k) to invest in your future
• Thrive beyond work with 20 days of PTO, generous parental leave, paid vacation and flexible work arrangements
• Comprehensive wellness benefits: plans high-quality, low-cost medical, dental and vision plus other wellness offerings
• Community and belonging – Our employee resource groups bring togetherto employees with shared characteristics or life experiences

The commitment to diversity, equity and inclusion is our spirit. We take diversity in hiring very seriously and encourage you to apply, even if you don’t meet all of the points for a \”T\”. forforIf you have a disability or any other need that requires an accommodation, please contact the recruitment team. We will be happy to help you! forfor ”
Company: ExecOnline

Vacancy Type: Part-time · Internship 

Job Location: United States

Application Deadline: N/A

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