Dice vacancy in Chandler, AZ – Customer Service Representative

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About the job

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Collabera, is seeking the following. Apply via Dice today!

Responsibilities Simple customer service role Balances exceptional customer service with strong investigative research while working with internal and external customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts. Customer contact is made through inbound andor outbound calling to complete investigation. May also involve contacting third parties for research. May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim. Additional duties may include Closing andor reissuing cards or accounts, researching or placing holds and restraints, reversing fees, andor referring accounts for suspected elder abuse, identity theft, or account misuse. communication skills

Company: Dice

Vacancy Type: Contract · Associate 

Job Location: Chandler, AZ

Application Deadline: N/A

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