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Job Summary Signature Consultants is looking for a customer service representative for an opportunity with a client located in Phoenix, AZ. Responsibilities Provide superior customer service by responding to incoming calls in a timely manner Follow established policies and procedures to answer and route calls appropriately Collect information to determine customer needs Apply problem solving skills and effectively resolve the inquiry request Record customer information in a database ensuring data entry is accurate and complete Access knowledge base for each customer inquiry Verify and log demographics with the caller and forward customer issues as appropriate Maintain and improve quality results by adhering to standards and guidelines Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations Control the pace and flow of the inquiry request and manage call time effectively Follow theprotocol and apply sensitivity and discretion in the management of confidential information Promote the vision, values and services of the company to all customers and stakeholders Help maintain quality standards at the organization level Flexibility in working hours and shifts, including some weekends if neededAccept other jobs as assigned Qualifications High school diploma or equivalent At least 18 years old US citizen Knowledge of English and Spanish (written and oral) Ability to pass a thorough background check screening (credit and criminal background) to determine eligibility for clearance federal security Speaking and written communication skills sufficient to facilitate clear and accurate information exchanges with clients Computer skills (MS Office, keyboard speed and accuracy, Internet-based search) About Signature Consultants, LLC Based in Fort Lauderdale, Florida, Signature Consultants was founded in 1997 with the goal of providing clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted one of the \”best staffing companies to work for\” and is now the 14th largest IT staffing company in the United States (source Staffing Industry Analysts). With 28 offices across North America, Signature employs thousands of consultants each year to support, manage and manage the technology needs of its customers. Signature offers IT staffing, consulting, managed solutions and direct placement services. For more information about the company, visit www.sigconsult.com httpwww.sigconsult.com. Signature Consultants is the parent company of Hunter Hollis httpswww.hunterhollis.com and Madison Gunn httpswww.madisongunn.com. EEO Employer Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination based on race, skin color, religion, creed, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), age,sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered partner status, marital status, disability, crime victim status, protected veteran status, political affiliation, union membership or any other protected characteristic From law. The signature will consider qualified candidates with a criminal record in a manner consistent with the requirements of applicable law. If you have visited our website looking for information about job opportunities or to apply for a position and you need accommodation in using our website for a search or question, please contact our Employee Services Department at the number 888.838.1020. ”
Vacancy Type: Contract · Associate
Job Location: Phoenix, AZ
Application Deadline: N/A
To apply for this job email your details to email@example.com
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