Dice Positions in United States – Helpdesk Technician II (Remote)

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Dice is the premier career destination for tech-savvy people at every stage of their career. Our client, Stefanini, is looking for the following. Apply through Dice today!

For 30 years Stefanini has been helping midsize, large and global companies to increase the efficiency of their IT operations, also helping them to leverage information technology to enhance their businesses. Our offerings include efficient, affordable and effective services (IT infrastructure outsourcing, end user processing outsourcing, application managed services and mainframe modernization). With a solid offering in line with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been awarded with numerous innovation awards. Today the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, custom campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees in 77 offices in 41 countries in America, Europe, Africa, Australia and Asia. Provide professional end-user support via telephone, email or web-send Provide repair or maintenance actions to resolve end-user problems Respond to end-user problems based on standard procedures Track incidents and calls, including but not limited a, timely and accurate entry of data into the database May be responsible for ensuring that systems are configured correctly Customer service expertiseExceptional VPN Problem Solving What You Will Get You will work with brilliant minds, often within a global capacity Full package of benefits that includes 401 (k), paid time off, tuition refunds, medical, dental and eye insurance, and more. Why we are different Brazilian and private company Agility, flexibility and innovation are in our DNAFlat organizational structure which enables faster communication and decision making Open space environment where collaboration is highly encouraged! Take a look for yourselfHere’s one of ours, talking about culture, space and growth opportunities httpswww.youtube.comwatch? Vj8O37KNINdY High school diploma or equivalent requiredServiceNowActive Directory knowledgeMicrosoft Office O365 Browser troubleshooting, especially ChromeSCCMMobilityAdobeCisco WebExMAC Troubleshooting 0-1 year relevant experience Requires excellent customer service skills Solid foundation of Personal Computer experience Ability to solve problems Overall knowledge of desktop productivity products Ability to work in a team environment Proven ability to remain flexible in an evolving environment Attendance and compliance of the program are requirements for this position May require additional project-specific training ”
Company: Dice

Vacancy Type: Full-time · Entry level 

Job Location: United States

Application Deadline: N/A

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