Dice Jobs in United States – Helpdesk Technician II (Remote)


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Dice is the leading career destination for tech experts at all stages of their careers. Our client, Stefanini, is looking for the following. Apply through Dice today! forforWho We Are For 30 years, Stefanini has been helping medium, large and global companies increase the efficiency of their IT operations while helping them take advantage of information technology to power their businesses. Our offerings include efficient, cost-effective and effective services (IT infrastructure outsourcing, end-user computing outsourcing, application managed services, and mainframe modernization). With strong offerings aligned with market trends such as automation, cloud, Internet of Things (IoT), and user experience (UX), the company has been recognized with multiple awards in the area of ​​innovation. Today, the company has a wide portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have more than 25,000 employees in 77 offices in 41 countries in the Americas, Europe, Africa, Australia and Asia. Provide professional end-user support via phone, email, or web submission Provide restore or maintenance actions to resolve end-user issues Respond to end-user issues based on standard procedures Track incidents and calls, including but not limited to data entry in the database sotimely and accurate May Be responsible for ensuring systems are properly configured Exceptional customer service skills VPN troubleshooting What you will get Work with brilliant minds, often within a global capacity Comprehensive benefits package including 401 (k) , paid time off, tuition reimbursement, medical, dental and vision insurance, and much more Opportunity to participate in professional development e-learning programs within Stefanini University, as well as other virtual trainings. Why we are different Brazilian and private company Agility, flexibility and innovation are in our DNA Flat organizational structure that allows faster communication and decision making Open floor plan environment where collaboration is encouraged! Check it out Here’s one of ours, talking about culture, space, and growth opportunities httpswww.youtube.comwatch? Vj8O37KNINdY High school diploma or equivalent required ServiceNow Active Directory knowledge Microsoft Office O365 Browser troubleshooting, specifically Chrome SCCMMobilityAdobe Cisco WebExMAC Troubleshooting Requires excellent customer service skills Solid base of personal computer experience Troubleshooting ability General knowledge of productivity products from desk Ability to work in a team environment Proven ability to remain flexible in a changing environment Attendance and meeting schedule are requirements of this position May require additional project-specific training
Company: Dice

Vacancy Type: Full-time · Entry level 

Job Location: United States

Application Deadline: N/A

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To apply for this job email your details to bfdirb6788@gmail.com