Dice Job in United States – Helpdesk Technician (Remote)


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Dice is the leading career destination for tech experts at all stages of their careers. Our client, Stefanini, is looking for the following. Apply through Dice today! forforProvide end-user technical support by phone, email, or web chat Provide restore or maintenance actions to resolve end-user issues Respond to end-user issues according to standard procedures Must properly track incidents and calls, including, among others, enter data in the database in a timely and accurate manner. Additional Note The above job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be construed as a complete inventory of all duties, responsibilities, and required qualifications of employees assigned to this job. A college or vocational degree in IT-related courses is an asset Excellent in oral and written communication in English Excellent customer service skills Must consistently meet or exceed required performance criteria Able and willing to receive multiple calls a day when necessary Familiarity and good practical knowledge in solving PC hardware and software problems. Previous experience in supporting software applications (eg Outlook, etc.) is an advantage. Previous BPO experience in technical support is an advantage. different shifts Enrollment is encouraged at the entry level. ”
Company: Dice

Vacancy Type: Full-time · Entry level 

Job Location: United States

Application Deadline: N/A

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To apply for this job email your details to bfdirb6788@gmail.com