David’s Bridal Job in Phoenix, AZ – Alterations Customer Service Representative

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Changes Customer Service Representative

What if you discover a company that dominates the products in their category: 1 in 3 is sold by them? The undisputed market leader in their industry, by a large margin, organically captures 90% of their customers and cares for them with one of the highest customer service scores in retail? What if they were operating in a formidable and stable industry that will never, ever go away? At David’s Bridal, we enable our clients and employees to stay true to their dreams and find the right one, whether it’s the wedding dress that matches their personal style or the career that fits perfectly.

We are looking to grow our Alteration business to 25% of our core sales over the next 2-4 years and are looking for talented CSRs to support this growth! Our most successful CSRs are motivated individuals with upbeat, outgoing personalities and excellent communication skills. They enjoy fast-paced environments, are amazing at multitasking, and offer friendly and encouraging service to everyone who enters our stores.

If you’d like to be part of a dynamic team, help our clients dress up for the most important days of their lives, and earn a competitive income, we’d love to discuss your future at David’s Bridal.

We now accept requests for changes Customer Service Representatives

The Alteration Customer Service Representative (CSR) is a key role for correctfunctioning of the Alterations department and for completing activities that help provide superior customer service. (RSI) is responsible for providing a Customer A experience to David’s Bridal’s customers. Report to the store manager. Alterations CSR is responsible for duties that may include welcoming and assisting customers, making appointments, answering the phone, ironing clothes and/or ensuring that items are ready for pickup.

Essential job functions

• Welcome all customers with genuine and friendly enthusiasm on the phone, virtual and in person chat, communicate clearly and concisely adapting style to customers by solving problems, excellent telephone skills and conflict resolution.
• Use all systems to manage customer flow and deliver a five-star customer experience.
• Fulfill all service grades including, Prepare, Welcome, Meet Needs and Be Present for all customers, includes all operational checklist tasks and meeting the emotional and practical needs of customers.
• Responsible for delivering an exceptional service experience to multiple customers at the same time and contributing to achieving the Five Star Customer Service Point of Sale. Proactively address customer concerns with confidence. Know when to step up and collaborate with the leadership team.
• She effectively communicates how alterations can play an important role in perfecting the outfit for her event in collaboration with Alterations.
• Promote all servicesalteration and customization options.
• Maintain store standards (cleanliness, organization, promotional availability, store restoration) to support a flawless shopping experience.
• Maintain high standards of dress as required by the dress code policy.
• Welcome and accompany all customers with changes to and from changes for appointments.
• Print, steam and clean all merchandise locally.
• Follows quality control guidelines and inspects all altered/steamed/pressed garments for pristine condition prior to final delivery to the customer.
• Building long-term relationships to satisfy and exceed customer satisfaction and loyalty.
• Supports inventory management by processing special orders, collections and premium standards for all merchandise.
• It supports all cash wrap behaviors and processes transactions with precision to make sure every customer feels celebrated.
• Requires assistance from the Alteration Manager to deal with customer problems that he is unable to resolve.
• Keeps an edit room clean and organized.
• Carries out tasks and duties assigned by the store management.

Physical demands

• During the performance of his duties, the employee is occasionally required to stand, walk and sit for extended periods of time; reach tools and objects with your hands and arms; Go upstairs; stoop, kneel, squat or crawl; ability to bend, twist and stand; movethroughout the shop; and talk and listen to customers. Manual ability to perform responsibilities other than selling, such as using Point of Sale (POS) terminals, counting money, steaming clothes, accessing computers, and receiving or initiating telephone calls. Manual dexterity to sew and make accessories to David’s bridal standards, as needed. Ability to lift/and or move up to 10 lbs. The employee must be able to see near and far, as well as use peripheral vision and depth perception, and be able to watch, read and use a computer, electronic devices and telephones for extended periods of time.

Education and credentials

• High School Diploma or equivalent
• 1-2 years of retail experience in a clothing or specialty store environment.
• Previous sewing experience is useful.
• Previous experience with computerized POS (Point of Sale) system

Now that we have asked the question, please say \”I do\”.

Part-time benefits include

• Professional environment
• Generous discount for employees after the first pay period
• Vision assistance
• Additional insurance – Critical Illness, Hospital Allowance and Accidental Injuries
• 401K Program
• Pet Insurance
• Discounts for Identity Theft Protection
• Home and Auto Insurance Discounts
• Mobile Discounts
• Legal Benefits (MetLife Hyatt Legal Plans)

Hourly commission

Love wins when love is for everyone!

Our mission at David’s Bridal is to embrace the ideas of diversity, equity and inclusion. Our goal is to create a workforce that is representative of the customers we serve. We are committed to creating a culture where all forms of diversity are celebrated and valued.

Disclaimer

The previous job description was designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be construed as a complete description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities vary.

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Company: David’s Bridal

Vacancy Type: Part-time · Associate 

Job Location: Phoenix, AZ

Application Deadline: N/A

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