Customer Support Agent – Norwegian Speaking in High Roller 2022 at Birkirkara, Malta

Website High Roller

This Job Listing is about High Roller in Birkirkara, Malta 2022

We’re looking for a Customer Support Agent (Norwegian Speaking) to join our team 🌟 We could go on and on about our dedication and passion for online gaming, our decades of experience in the online casino business, we could tell you about how trustworthy we are, that our reputation is spotless, that you’ll feel safe and challenged with us. Then again, trust is something earned and we’ll show ourselves to be worthy of your trust.

So go on then! See how you can roll with us! 👇

High Roller is powered by, a seed and early stage accelerator within the iGaming industry. Working with brilliant people on novel ideas, happyhour helps shape them, grow them, into meaningful stories at an epic scale.

Job description

  • Dealing with customers via chat and email
  • Providing a high level of service ensuring player satisfaction
  • Working closely with other departments
  • Identify innovative practices in order to improve customer service
  • Work closely with the rest of the team
  • Reviewing basic KYC documents
  • Providing insight about customer feedback
  • Hitting targets and SLAs
  • Ad hoc tasks as required by management

Job requirements

  • Native / bilingual in written and spoken Norwegian
  • Fluent in written and spoken English
  • Able to multi-task and work under pressure
  • Has problem–solving skills
  • Easy to adapt and learns quickly
  • Willing to work on shift
  • People’s person
  • Strong communication skills
  • Worked with different CRM tools
  • Can-do attitude
  • Customer service experience and/or exposure to igaming will be considered an advantage

Company Benefits

  • Hybrid working culture with a focus on meaningful meet-ups and relationships
  • Flexible remote working arrangements
  • Specially dedicated laptop budget to purchase laptop & peripherals of your choice
  • Private health insurance
  • Travel budget for oversees collaboration with international teams if needed
  • Annual company away trip with Happyhour

Company: High Roller
Vacancy Type: Full Time
Job Location: Birkirkara, Malta
Application Deadline: N/A

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