Contour Software Vacancies in Islamabad, Islāmābād, Pakistan – IT HelpDesk Representative

Contour Software Jobs

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About work

About Contour
Contour Software , a 1,000 employee organization with offices in Karachi, Lahore and Islamabad, has grown from a 13 employee business unit in ~ 10 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to be the largest Canadian software company, with employees and customers in 110 countries. With a broad and ever-growing portfolio of market-leading vertical market enterprise solutions covering more than 80 industry domains in predominantly mature markets, CSI’s recipe creates the perfect environment for software industry professionals to develop. long-term satisfying careers. forforWhat started as a development hub has grown into an overseas employee hub serving R&D, IT, G&A, S&M, CS, PS, and finance departments at the division and operating group level. With mature but growing service lines, as well as some post-pilot stage services, and Constellation’s global growth like the wind in our sails, we are just getting started! forfor Position
We are looking to hire a IT Helpdesk Representative for our Lahore office. The candidate will assist the existing IT/network operations team to ensure computer network performance meets user and business satisfaction. forfor Responsibilitieslabor

  • Serves as the first point of contact for end-user support of computer systems/network routinely through IT helpdesk
  • Assists the network team in designing and configuring the company’s local, wired and wireless, and voice systems
  • Manages the daily activities of local network systems and performs diagnostics
  • Responsible for the installation, administration and testing of operating systems, software, switches, cabling and other network related components/equipment under the guidance of the team leader in accordance with published standards
  • Help the team of the network to develop, monitor and implement network security procedures to safeguard all network systems
  • Keeps records of work completed and in progress; and updates the network documentation to record installations, updates, configurations, etc.
  • Manages network management programs and helps team leader prepare network health reports
  • Must be able to prioritize troubleshooting in an environment with critical network requirements uptime

Qualification and job specifications

  • Bachelor’s Degree in Computer Science/IT or equivalent.

The following certifications/trainings are highly desirable in addition to the above requirements:

  • CCNA certification in routing and switching or security.
  • Microsoft Certified Professional in Server Infrastructure.
  • You should have knowledge of the following:
    • Network protocols, and standards
    • Active Directory, DNS, DHCP, WSUS, WDS
    • Windows operating systems
    • VPN and VPN tunnels
    • Good oral communication and Skills written communication.
    • Great interest in computer hardware, operating system and networks.
    • Must have excellent problem-solving skills.

It’s good to have

  • Knowledge and experience with Linux servers
  • Knowledge and experience with firewalls.
  • Knowledge and experience with network monitoring tools.

Shift hours

  • Afternoon shift

Exciting benefits we offer:

  • Market leading salary
  • Medical coverage: own and dependents
  • Medical coverage for parents
  • Provident fund
  • Bonuses based on employee performance
  • Home Internet allowance
  • Transfer allowance
  • Profit sharing plan [permanent employees only]
  • Life Benefit
  • Child Care Center
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreation area for indoor games
  • Sporadic training opportunities on the ground
  • Friendly work environment
  • Let charge

Company: Contour Software

Vacancy Type: Full-time · Entry level 

Job Location: Islamabad, Islāmābād, Pakistan

Application Deadline: N/A

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