Collabera Inc. Vacancies in Phoenix, AZ – Client Service Representative

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Job description

Job description:

• First point of contact for requests received from high-income customers via e-mail or telephone channel
• Responsible for reading, analyzing and/or determining the appropriate management and resolution of inquiries
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• Requests consist of treasury products, cash management, cards and/or deposit
• May work with internal business partners to provide solutions to customer inquiries, problems and/or technical support

Key Responsibilities

• Receives and responds to requests received by email or phone
• Provides resolution for requests received by phone or email
• Continuously interact and deepen relationships with internal business partners and customers to further improve customer satisfaction
• Conduct limited research and respond to customer and be able to answer questions and requests
• Use various banking systems to support customer inquiries.

Required skills

• 1 year of experience working with clients.
• 1 year of experience in handling difficult situations with clients.
• Intermediate competence (1-3 years of experience) in written (including grammar and spelling) and verbal communication
• Easy to receive feedback and coaching on ongoing performance.
• Skills to interact with customers, start a conversation, build rapport and handle objections.
• Convenient to receiveongoing performance feedback and coaching.
• Convenient in continuous change and learning new technologies/processes.
• Ability to analyze and resolve customer inquiries.
• Ability to deliver a positive customer experience through creative solutions.
• At least an intermediate skill in computer skills.
• Ability to navigate multiple computer systems while interacting with the customer.
• First point of contact for requests received from high-income customers via e-mail or telephone channel
• Responsible for reading, analyzing and/or determining the appropriate management and resolution of requests
• Requests consist of treasury, cash management, card and/or deposit products
• May work with internal business partners to provide solutions to inquiries, problems and/or technical support of customers

Desired skills

• 1-2 years of experience in the banking/financial sector.
• 1-3 years of work experience in a call center.
• Treasury experience and knowledge
• Experience in customer service
• Ability to manage and solve customer challenges in a positive and effective way.
• Favorites 1- 3 years.

Job requirements

Customer service, customer relations, banks

Job code: 50197960 ”
Company: Collabera Inc.

Vacancy Type: Full-time · Entry level 

Job Location: Phoenix, AZ

Application Deadline: N/A

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