Collabera Inc. Job in Phoenix, AZ – Client Service Representative

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About the work

Job Description

Job description:

• First point of contact for inquiries received from high-income customers via email or telephone channel
• Responsible for reading, analyzing and/or determining proper treatment and resolution Requests
• Requests consist of treasury, cash management, card and/or deposit products
• Can work with internal business partners to provide resolution to customer queries, problems and/or technical support

Main Responsibilities

Receive and respond to requests received by email or telephone; Offers resolution for requests received by phone or email; Continuously interacts and deepens relationships with internal business partners as well as customers to further increase customer satisfaction; Conduct limited surveys and respond to the customer and be able to answer questions and queries; Use the various banking systems to fulfill customer requests.

Skills needed

• 1 year experience working with clients.
• 1 year of experience dealing with difficult customer situations.
• Intermediate proficiency (1 -3 years experience) in written (including grammar and spelling) and verbal communications
• Comfortable receiving ongoing performance feedback and coaching.
• Ability to engage with customers, start a conversation, build rapport and dealwith objections.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with continuous changes and learning new technologies/processes.
• Ability to analyze and resolve customer queries.
• Ability to deliver a positive customer experience through creative solutions.
• At least an intermediate skill in computer skills.
• Ability to browse multiple computer systems while interacting with the client.
• First point of contact for inquiries received from high-income customers via email or telephone channel
• Responsible for reading, analyzing and/or determining the proper handling and resolution of requests
• Requests consist of treasury, cash management products, card and/or deposit
• May work with internal business partners to provide resolution to customer queries, problems and/or support technician

Desired Skills

• 1-2 years of experience in banking/finance.
• 1-3 years experience working in a call center.
• Experience and knowledge in treasury
• Experience in customer service
• Ability to deal and solve customer challenges in a positive and effective way.
• Preferably from 1 to 3 years.

Job requirements

call, treasury, money, card, inquiries, communications

Labor Code: 50197960 ”
Company: Collabera Inc.

Vacancy Type: Full-time · Entry level 

Job Location: Phoenix, AZ

Application Deadline: N/A

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