Cognizant Jobs in Mesa, AZ – Customer Service Representative – Live Support

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Are you someone looking for a career with unlimited potential? Join our team and you’ll have the opportunity to work on projects that continually improve your technical skills, problem-solving talent, and ambitions! forfor“Working with Cognizant has allowed me to further develop my data science skill set while engaging directly with clients. I have enjoyed the benefits of responsibility from day one and am delighted to be in a place where I make essential contributions to my team on a daily basis. \”- Sylvie Brick, Senior Associate, Business Information & Analytics
forCognizant, a Fortune 200 company, is hiring a team of experienced customer service professionals to provide world-class service to people who are moving toward tomorrow’s technology. The ideal applicant will have high volume call/contact center experience and a passion for success. If you are analytical, organized, self-directed, and excel at investigating various areas of call center operations and have a reputation for proactively presenting your findings to senior leaders, we want to speak with you. forforPart of the driver assistance team on the front lines of managing customer expectations, calming nerves and providing general support to our riders as they join us on this journey to safer and more comfortable transportation. forforResponsible for responding to customer contacts through phone, email and chat channels, providing advice fortroubleshooting and ensuring our customers have an excellent experience with this new technology
forExperience and skill
for0 to 2 years of experience in customer service. Experience is preferred for a carpool service/car company. forforBasic technical knowledge about problem solving
forExperience/knowledge to answer incoming travel related phone calls
forAbility to coordinate and work with emergency response teams for emergency-based assistance
forInform customers of troubleshooting steps for travel reservations and payment assistance
forRole and responsibilities
forProvide guidance and assistance to our drivers by phone, chat and email
forWrite thoughtful and concise messages that align with your voice on all channels
forMonitor passenger interactions through visual and audio cues in our internal tools
forRaise issues that arise during problem solving with team leaders
forMonitor user interactions and prioritize inquiries through our internal CRM system
forMaintain an up-to-date knowledge of autonomous driving technology, our service and M
forMessaging completing new trainings and knowledge checks in a timely manner
forWork in urgent situations under pressure in a user-centered environment
forMeet internal metrics like quality, performance SLAs, and change compliance
forLike an employerFrom Cognizant, you’ll have access to great benefits plus a competitive compensation package! forforCognizant is an equal opportunity employer. For the second time, Cognizant has been named to the Forbes Best Employers for Diversity list based on survey responses from its employees. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. forforCognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. forforEmployee Status: Employed Full Time
forShift: Daily work
forTravel: No
forJob posting: Nov 9, 2021
for About Cognizant
for Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operational and technology models for the digital age. Our unique industry-based consultative approach helps clients envision, build and run more innovative and efficient businesses. Based in the US, Cognizant is ranked 185 on the Fortune 500 and consistently ranks among the world’s most admired companies. Find out how Cognizant helps clients lead digital at www.cognizant.com or follow us @USJobsCognizant. forforApplicants may be requiredwho attend interviews in person or by videoconference. Additionally, candidates may be required to present their current government or state issued ID during each interview. forforCognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or otherwise. characteristic protected by law. forforIf you have a disability that requires a reasonable accommodation to search for a job or submit an application, please email CareersN[email protected] with your application and contact information. ”
Company: Cognizant

Vacancy Type: Full-time · Associate 

Job Location: Mesa, AZ

Application Deadline: N/A

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