CarMax careers in Tempe, AZ – Customer Service Assistant- Work From Home – $2000 Sign On Bonus!

Website CarMax

Are you looking for a Job at CarMax in Tempe, AZ

About the work

Earn on average $19.28/hour

7971 – Phoenix CEC – 1515 W. 14th Street, Tempe, Arizona, 85281

CarMax, the way your career should be!

CarMax, the way your career should be!

This is a work-at-home opportunity given the current worldwide pandemic. Applicants must live in the greater Phoenix area and be flexible and willing to work in the CarMax Phoenix contact center if future business needs change.

Deliver an Iconic Customer Experience

As a member of one of our Contact Centers, you will ensure that we are putting people first. You’ll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you’re talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will deliver the personalized experience they deserve.

What You Will Do – Essential Responsibilities

  • Connect with customers online and over the phone to answer customer questions, conduct follow-ups, and confirm appointments to better serve the customer
  • Screening incoming calls to the appropriate person or department to best serve the customer
  • Complete administrative tasks such as processing payments and updating information on our CarMax systems
  • Understand and comply with policies and company procedures,including billing policies/laws

Learn and Succeed as part of a team

This is a high energy environment where you will work as a team to achieve your goals. We are not your normal callCenter. We’ll give you everything you need to be the best you can be. You’ll handle a wide range of customer service interactions and ensure everything runs smoothly, so the ability to build rapport with people and understand their needs is essential. Let’s work and learn as a team.

Qualifications and requirements

  • High School Diploma or 1 month equivalent of related experience
  • Thrive in a high-energy, fast-paced environment
  • Speak and listen effectively with CarMax customers by phone or in writing
  • Strong written and verbal communication skills
  • Basic computer knowledge including word processing and typing skills
  • Flexible working hours with shifts that can include nights, weekends and holidays

Only candidates outside Carmax who are hired will qualify for the signing bonus

About CarMax

CarMax has revolutionized the automotive industry by providing the honest, transparent and high integrity experience that customers want and deserve. This innovative thinking about how cars are bought and sold has helped us become the nation’s largest used car retailer, with more than 200 locations across the country.

Our incredible team of over 25,000 associates works inset to deliver iconic customer experiences. Along the way, we help all Associates grow in their careers and achieve their best, at work and in the community. We are recognized for our commitment to education and diversity, and we are one of the FORTUNE 100’s 100 Best Places to Work®.

CarMax is an Equal Opportunity Employer, and all eligible applicants will receive consideration for employment regardless of race, color, religion, gender, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status or any other feature protected by law.

Upon the applicant’s request, CarMax will consider reasonable accommodations to complete the CarMax Application Form. ”
Company: CarMax

Vacancy Type: Full-time · Entry level 

Job Location: Tempe, AZ

Application Deadline: N/A

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