Care.com Jobs in United States – Parenting & Education Researcher

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About work

About Care.com

Care.com is a consumer technology company with a heart. We are on a mission to solve a human challenge that we all face: to find great care for those we love. We are moms, dads, and pet owners. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, entrepreneurs, team players and great thinkers come together behind a common cause. Here, we apply data analytics, artificial intelligence, and the latest technologies to solve universal problems and connect people in new ways. If you like autonomy, if you thrive on collaboration and building new things, and if you are interested in using your talents forever, Care.com is the place for you.

The LifeCare Investigator is responsible for researching, finding, and contacting resources that support and assist our clients. A LifeCare investigator is tasked with locating the most appropriate community resources to meet a client’s current needs. Investigators contact these resources directly to assess the suitability of their services and determine if those resources will be tailored to the current needs of their clients. Some areas of need in parenting and education are prenatal resources, child care options, adoption, academics, and special needs.

What you will be working on:

• Make surethat the needs of LifeCare clients are met by using a variety of tools (internal database and Internet) to locate potential resources.
• Research, map, telephone and pre-screen potential resources that meet the client’s specifications. ic case requirements.
• Suggest and implement new research sources, tools, methodologies and analysis techniques and share this knowledge with your peers.
• Ensuring the highest quality of customer satisfaction by meeting company standards for daily productivity and quality of case work.
• Maintain timely, detailed and appropriate documentation regarding the investigation of cases, the status of the case, the investigation process and the results.
• Help with special projects as requested.
• Each and every one of the responsibilities assigned by management.

What you will need to be successful:

• A bachelor’s or associate’s degree is preferred.
• In lieu of a degree, 1-2 years of experience in an appropriate field.
• World-class research and networking skills
• Excellent written and verbal communication
• Exceptional analysis, organization and time management skills.
• Excellent interpersonal skills
• Demonstrates great dedication to team members and team needs
• Great attention to detail and adheres to team metrics call center
• Excellent digital literacy and keyboard skills.
• Advanced skills with applicationsfrom MS
• Experience with CRM systems preferred.

For a list of our benefits, click here.

** Care.com supports diverse families and communities and seeks employees who are equally diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from people with diverse experiences, perspectives and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need help or accommodation, please contact [email protected].**

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Company overview :

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the changing needs of today’s families and caregivers, offering everything from household taxes and payroll services and customized corporate benefit packages that meet the caregiving needs of working families, to innovative new ways to that caregivers receive payments and obtain professional benefits. . Since 2007, families have trusted Care.com’s industry-leading products, from child and senior care to pet care and home care. Care.com is an IAC (NASDAQ: IAC) company.

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Company: Care.com

Vacancy Type: Full-time · Entry level 

Job Location: United States

Application Deadline: N/A

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