BusPatrol Positions in United States – L1 Support Agent (Remote)

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About work

About us
for Our mission is to create a culture of responsibility and awareness on the road. We are dedicated to making the journey to and from school safer. We develop partnerships, implement Safety Tech, and manage the entire program. We have equipped thousands of buses in North America with our innovative technology and we continue to educate tens of thousands of drivers a month about safety. BusPatrol America cares about student safety. We educate motorists every day by helping them enforce the law and working with school officials to improve safety. forfor The opportunity
for Reporting to Information Systems and Support Management, the selected candidates will be essential to support the Information Systems and Services Department. This position offers infinite growth potential, within an organization on a fast track. forfor What do we need you to do?

• Install, upgrade, support, and troubleshoot software/firmware for company-managed assets.
• Performs corrective repairs and preventive maintenance on computers, laptops, printers and any other authorized peripheral equipment.
• Use tools and methodologies to load, copy, and customize operating system configurations for deployment.
• Familiarize end users with basic software, hardware, and operation of peripheral devices.
• Take ownership and responsibility for inquiries, issues, and issues assigned to desktop support engineers.
• Deal with hardware and application support inquiries and issues reported to support service and referred to desktop support engineers.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Provide user data and application recovery.
• Responsible for monitoring hardware and software inventory.
• Work with vendor support contacts to resolve technical issues within the desktop environment.
• Customize desktop hardware to meet user specifications and site standards.
• Resolve and update incidents within the SLA and update stakeholders for P1 cases.
• Serves as a subject matter expert, alongside L2 teams, for application and infrastructure support teams for troubleshooting and complex problems involving the core operating system or desktop components.
• Escalate issues and involve experts where necessary to resolve issues as quickly as possible and any other authoritative desktop applications and Microsoft or related security patches/policies.
• Provide VIP support (preferred). forfor

What does it bring

• Full diploma in a relevant or higher field (or equivalent experience).
• 2 years of experience in an IT technical support position (remote support) and skillsproven for the resolution of end-user computing problems.
• 2 years of experience in IT systems infrastructure.
• Good work knowledge experience in IT infrastructure implementation and maintenance.
• Strong communication and writing skills.
• Excellent problem-solving skills in a complex, fast-paced, multitasking work environment. forfor

What we offer

• An opportunity to help build a company dedicated to the safety of children
• The opportunity to join an innovative and dedicated team focused on technology cutting edge
• Competitive salary and benefits package
  for

We are looking for critical members of the BusPatrol team to assist us in our quest to improve child safety. This is an important role for us and a great opportunity for the right candidates. Our environment is inclusive, diverse, fired up, built on integrity, and deeply engaged. Come help us keep our children safe. ”
Company: BusPatrol

Vacancy Type: Full-time · Entry level 

Job Location: United States

Application Deadline: N/A

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